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Dear In Italy Online,

Now that I have a chance, I wanted to respond to your questions in detail. First, I would like to tell you how pleased I was with all the arrangements we made through In Italy Online.  Every facility we stayed in we liked very much and all the arrangements worked out flawlessly.  We were pleasantly surprised each time we showed up in a new location.  I would definitely book out trip through you again and I would recommend you highly to others.

This was a very nice cozy hotel.  I thought the neighborhood was great and convenient to many locations.  We were very happy here.  The people at the hotel were also helpful with directions and suggestions for dinner. We actually ended up eating in a great restaurant called Acqua Pazzo.  It was in the Saint Angelo Square.  It was one of the best restaurants we ate in in Italy.  The atmosphere was fun too.  You need reservations and you can eat outdoors. We parked in the San Marco parking garage and took Vaporetto 1 to C'Doro.  We walked through the streets with our suitcases, but it worked out fine.  I'm not sure if you provided those exact directions but it was quite convenient.

I would recommend to all your clients to book museums in advance.  In the cases that we did this, it worked out great.  When we didn't, we waited over two hours (e.g., L'Accademia).  We waited 1-1/2 hours for the Vatican Museum.

I want to thank you for helping to make our trip so special and carefree.  We really had a great time.

Sincerely,
Dana M.


Dear In Italy,

We thoroughly enjoyed our stay in Venice.  The accommodation was quite satisfactory and the location very convenient.  The hotel, however, is hard to find and not a lot of people seem to know of it.  We were misdirected by a staff member of the tourist information bureau at San Marco.  Other than that, everything was fine.  Thank you for making the arrangements.

Ranbir B.


Hello,

I had a great trip to Italy and the only hotel I booked through your online service was the best. I definitely recommend Hotel Ca'D'Oro in Venice. Only thing that was difficult was finding it! But the hotel was great.

As an FYI - Hotel Duomo in Siena was awful. Not expecting much in Italy for 200 Euro a night but the room smelled like a dirty ashtray.

All for now. Thanks for your help!

Brenda B.


Dear In Italy,

Very pleasant stay at the Ca’ D’Oro hotel in Venice great location easy to get to and very very Italian! They were very helpful in directions and recommendations for restaurants. The hotel was very modern and upscale and we really appreciated the Web hotspot available there. You have a great service. When we go again we will make reservations through you.

Bona sera,
Mark S.


Dear In Italy,

Yes, we did have a great time. Your directions and tips were excellent. We loved both hotels Ca D'Oro/Venice and Milan Airport Hotel. The area where the hotel is located in Venice seemed like a quiet neighborhood away from the tourist crowds but near enough to walk to main attractions. On our first night, the hotel manager recommended a restaurant one block away: "a la Vecia Cavana", the food was superb - the staff excellent. A famous intl. singer was having a quiet birthday dinner (just him and a lady) we all sang happy birthday and congratulated him. He was very gracious. Great evening! The following night it was starting to rain and we returned to the same place. They treated us like family. The water taxi took us right to the hotel dock and came back for us when we were ready to leave.

Ours was a short trip and we had no time to try your other suggestions but we hope to return and certainly will use your svcs. again.

Thank You,
Alicia H.


Dear In Italy,

First of all, I want to say that working through In Italy Online was a fantastic experience, from the ease of booking hotel reservations, to information on what to see, where to eat and what to do (and definitely what to have reservations to see). We made hotel reservations for Venice, Chiusi, and Rome through you. The Hotel Ca'd Oro in Venice was in a wonderful location, off the beaten track, but still close to everything. The room was somewhat small, and beds a little hard, but that's Europe.

Melisse B.


Dear Jessica,

Hotel Ca'd'Oro offered us a free boat trip to Murano with a tour of the glass factory. We had purchased a 24 hour boat bus pass and the desk person told us which one to take to see as much of Venice as possible during our only day/night there. We might not have thought to purchase the 24 hour pass except through your recommendation. Your directions were wonderful! The hotel was cozy and welcoming. Our only mix up was when we got on the boat bus to get back to the train, we got on going in the wrong direction. So you may want to add a caution to pay attention to which direction.

We were equally pleased with the Rome Airport Hotel. We loved the restaurant at the hotel, and at the end of the trip, it was nice not to have to go far to get a wonderful meal. Thank you for having breakfast included at both places. We would recommend your website to anyone. Thank you again for making that part of our trip so easy and enjoyable.

Jim & Pat B.


Dear In Italy,

Hotel Ca'd'Oro' was very nice. It is situated on a small side canal where you are just far enough away from the noise of the city, without being too far away from everything. Our room was very attractive, clean and comfortable (did get a few mosquito bites overnight, but that's Venice). The staff was friendly and recommended a great restaurant, Vecia Cavana. It is just around the corner from the hotel and is just wonderful. We had a good feeling about it when we realized it was filled with locals, and we were right!

The three-hour "Venice by boat" tour was the highlight of our time in Venice. Elaina was an amazing tour guide. Her wealth of knowledge was very impressive. You can tell she absolutely loves the city she lives in, and there is no way you can get off the boat without feeling the same way. Burano and Torcello where are favorite stops.

Dean A.


Hi Jessica,

We're back from our trip and want to thank you for the assistance in making it successful. I used your services for most of my 2 week planning. Hotel Ca'D'Oro in Venice was very convenient and away from the crowded Piazza San Marco. The 3 days in Venice was just enough time to experience the life style and explore. I strongly suggest purchasing a 3 day water bus pass to go where ever you want whenever you want including taking a little tour to Lido. This is off the mainstream tourist track. Lido is a cute quaint place where you can actually go into the water.

One other reservation I made through you was the Florence to Fiesole private bike tour with Dominick. Excellent decision! Dominick is unlike the other tours we passed along the way. This was very personal and we rode to our ability without having to wait on other people or go to a set route. We experienced Tuscany and then some. I will definitely do this again on my next trip to Italy.

Thank you again for your suggestions. I like your updated web site, only wish it were there when I was planning. But no regrets, Italy is my favorite.

Best regards,
Robin


Hi Julie:

Yes we had a wonderful time in Italy. You asked for some feedback, so here is my perception on a few things:

Ca D'Oro is a small, but nice hotel. The room was well-kept, although small in size (by U.S. standards) and did have a standard shower. The breakfast is a limited continental-style; cereals and breads, coffee, juice. No hot dishes or meats. Location is OK, although it's a bit tricky to find. The front desk staff, although efficient and responsive, were not fully conversant in English, and therefore, did not provide much in the way of helpful tourist information. The rooms have an interesting feature where AFTER you enter your room, you have to insert your card key into a slot on the wall, otherwise, the lights will not go on. This is not explained or readily apparent...we had to call the front desk and get help.

John F.


Dear In Italy,

The Ca'd'oro was an unexpected gem. It was small, but looked out on a small active canal. The staff was extremely helpful. They had no problem with English and no problem being pleasant. The hotel was rather difficult in finding, the first time, but a telephone call gets you there. The vaporetto is less than 5 minutes away. The walk to St. Marks is about 15 minutes, passing the Rialto Bridge along the way. The signs directing to both are clearly visible. In summation, we were very pleased, as we have been each time we have used InItaly.

George C.



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