In Italy Online is owned and operated by In Italy Online, acting as booking agents for the tour operators in Italy.
DEPOSIT: Non-refundable total payment is required to secure a booking. Reservations will be confirmed upon receipt of a signed booking form and payment. No service can be confirmed until we receive your written confirmation by email or fax, along with your payment information. No deposit or payment is processed until your participation has been confirmed.
TOUR DOCUMENTS: Upon confirmation of the tour or service, In Italy Online will email or fax you a voucher and any necessary instructions you will need (how to find the meeting place, etc.). We also provide a local contact you can use in case of emergencies.
TRAVEL INSURANCE: All payments are non-refundable, non-transferable and non-applicable. We strongly encourage you to buy travel insurance at the time of booking to compensate you in the event you must cancel and forfeit funds.
CANCELLATIONS BY US: In the very unlikely event that the tour or service is canceled by the tour operators, In Italy Online will issue you a full refund of the net amount.
LOCAL CONTACTS: Your driver or guide or greeter will meet you as detailed on the voucher. If you do not see your driver or guide or greeter at the meeting point, you must call the local contact numbers on your voucher. We always ask you for a cellphone number so that the driver or guide or greeter can call you if they cannot find you. If you do not have a cellphone and the driver or guide or greeter cannot find you, we regret that the service will be cancelled and we will not be able to issue any refund.
REFUNDS: There will be no refunds for any unused portion of the tour or service.
TRAVEL DOCUMENTS: It is the responsibility of each tour participant to obtain and carry a valid passport, visa(s), and any other documents required by applicable government regulations. Non US residents may require special travel documents. Check with your local embassy or consulate.
RESPONSIBILITY: You are responsible for reading all pre-trip materials and informing us of any medical or dietary restrictions. In Italy Online reserves the right to decline or withhold service to any person who, for physical or other reasons, is deemed unfit for the trip. In Italy Online is not responsible for cancellations or amendments due to acts of nature, civil unrest or inclement weather. Every care will be taken to respect your luggage at all times. However, In Italy Online is not responsible for damage, loss or theft of your personal belongings. In Italy Online and its representatives act only in the capacity of a booking agent of all land transportation, sightseeing, tour operators and hotels that provide services included in the specified tour. The individual tour or service participant agrees that In Italy Online and its representatives shall not be liable for any injury, damage, loss, accident, delay, or irregularity, liability or expense to person or property due to any act of default of hotel, air/land transportation carrier, restaurant supplier or other contractor rendering or providing services. In Italy Online and its representatives shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, weather conditions, sickness, pilferage or any other cause beyond their control. In Italy Online and its representatives reserve the right to accept, or to retain or refuse any person as a participant of any tour or to cancel any program of a tour if circumstances so demand. Although it is extremely unlikely, In Italy Online and the tour operators reserve the right to cancel any tour prior to departure for any reason (including insufficient number of participants) or to change itineraries and/or substitute services or hotels of equal quality without prior notification.
PARTICIPANT AGREEMENT RELEASE AND ACKNOWLEDGMENT OF RISK
Waiver and Release of Liability
In consideration of In Italy Online providing services to enable me to participate in one of the programs for which it acts as a booking agent, I agree as follows:
I fully understand and acknowledge that travel activities have: (a) inherent risks, dangers and hazards and such exists in my participation in activities purchased through In Italy Online; (b) my participation in such activities may result in injury or illness; (c) these risks and dangers may be caused by the negligence of the owners, employees, officers or agents of In Italy Online, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes; and (d) by my participation in these activities, I hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the owners, agents, officers, or employees of In Italy Online, or by any other person.
I, on behalf of myself, my personal representatives and my heirs hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify In Italy Online and its agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my participation in activities purchased through In Italy Online