All bookings are made with In Italy Online's parent company, Words in Pictures Inc., acting as agents for the property owners in Italy.

1. Booking: A non-refundable deposit must be paid at the time of booking. This deposit equals a percentage of the total cost. It is not a booking fee. The deposit is not transferable or applicable to other bookings or to modified lengths of stay at the same Accommodation. No contract with us will exist until we have received your payment and Booking Confirmation, specifying the period of your stay, and we have subsequently confirmed your booking. Should you later cancel, cancellation charges will become payable as stated in point 6 below. We reserve the right to refuse any booking at our discretion. It is understood that this contract automatically expires at the end of the period stated on the Booking Confirmation.

2. Payment of the Balance: The balance due, as reflected on our Invoice, must be paid at least fifty-six days before your stay begins. Unless you authorize us to automatically charge a second payment, it is not the responsibility of Words in Pictures Inc. to make sure you pay the remaining balance on time. If we have not received the balance by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within fifty-six days of your arrival at the Accommodation, you will be required to pay the full cost of your stay at the time of booking. Upon receipt of your balance, we will send you an information packet containing the exact address and phone number of the Accommodation, a voucher for your booking, a map showing you how to get there, and information about places to visit, restaurants and recreational facilities in the area.

3. Alterations and Cancellations by You: If you change your dates, this becomes a new Booking. Your deposit is subject to the cancellation conditions stated in point 6 below.

4. Alterations and Cancellations by Us: Though it is unlikely we will have to make any changes to confirmed arrangements, it does occasionally happen and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with accommodations at the Accommodation you have booked, we reserve the right to transfer you to a similar Accommodation. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us in full. We will not be liable for any further obligations or claims by you.

5. Number of Persons/Replacements: The number of people must not exceed the number of sleeping places indicated in the Booking Confirmation, except in the case of infants (under two years) for whom you bring a traveling cot and linen, or arrange for this to be available at the Accommodation. Pets are not permitted unless explicitly agreed to in writing. Should the Accommodation owner/manager find any violations to this clause, it is totally up to her/his discretion to ask you to vacate the accommodations.

6. Cancellation by You: : If you cancel all or any part of your booking, or if the booking is canceled by us due to non-payment, then the Accommodation shall be entitled to keep the following percentage of the cost of your stay:

   More than fifty-six days before arrival at the Accommodation	100% of Your Deposit
   Within fifty-six days of arrival at the Accommodation	100% of The Cost of Your Stay

   All cancellations must be sent by email or fax directly to the property. We regret that penalty payments cannot be transferred to other periods or other accommodations. Words in Pictures Inc. and its representatives shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, weather conditions, sickness, pilferage or any other cause beyond their control. We strongly encourage you to buy travel insurance at the time of booking to compensate you in the event you must cancel and forfeit funds. You may purchase such insurance from your own broker, from your travel agent, or through CSA Travel Protection.

7. Extras: All Extras are specified on the Voucher and are due in local currency on departure or during your stay. Any that are due in advance will be itemized on your Voucher. Any long distance calls made from the Accommodation must be charged to your telephone calling card.

8. Complaints: All properties are checked regularly by Words in Pictures Inc. and its local representatives to ensure that they meet the required standards and that they are accurately reflected in descriptions and promotional material. Whilst the company will do all that is reasonably possible to ensure that properties comply with descriptions or to rectify any problems that arise as a result of changes to properties, it cannot accept responsibility for last-minute changes or variations outside of its control. Complaints should be directed within 24 hours of the cause of the complaints arising to the area representative or to Words in Pictures Inc. directly, and we will either resolve the problems or find comparable alternative lodgings for you. Complaints giving rise to claims for compensation must be received in writing within 24 hours of the cause of the complaints. All claims arising outside of this period are invalid. In addition, should you leave the property for whatever reason without notifying Words in Pictures Inc. in writing beforehand, any claims for compensation are rendered null and void.

   It is important that you understand and acknowledge that many of the villas have historical value, and are furnished with antiques and period furniture which are different to today's modern furnishings and appliances. In addition, many of the properties have inherent dangers such as swimming pools, dry stone walls, ungated access to roads, staircases, unfenced drops, etc. These properties offer the opportunity to live for a short time in a different world where tradition and history form a part of the local life and culture. Neither Words in Pictures Inc. nor our local representatives nor the owners can accept any liability for accidents occurring howsoever, as you must be responsible for taking any necessary safety precautions. Equally, no claims of any sort will be entertained in the event of incidents occurring whilst you or your guests are under the influence of alcohol or any non-therapeutic drugs.

9. Liability: You and your party hold Words in Pictures Inc. and the Accommodation owner/manager harmless from and against any and all liability arising out of or in any way connected with your use and occupancy of the Accommodation, including injuries, consequences of pollution and/or pollutants, damages or losses from fire, theft or criminal activity. Words in Pictures Inc. and the Accommodation owner/manager are never liable for consequential damages.