All bookings are made with In Italy Online's parent company, Words in Pictures Inc., acting as agents for the property owners in Italy.

1. Minimum Stay: Minimum stays are stated on each accommodation's web page.

2. Booking: All reservations require a non-refundable deposit at the time of booking. The deposit is not transferable or applicable to other bookings or to modified lengths of stay at the same Accommodation. Reservations for stays of seven nights or more may require full prepayment, in which case you will be informed at the time of confirmation. Click here to read Terms and Conditions for full prepayments. When we are sure we can confirm your booking, the required payment will be charged to your credit card by In Italy Online. In Italy will NEVER divulge this confidential information to anyone other than the owner of the Accommodation where you have booked your stay. We reserve the right to refuse any booking at our discretion. No booking with us will exist until we have received your payment and we have subsequently confirmed your booking. At that time, we will send you the exact address and phone number of the Accommodation, a Voucher for your booking, a map showing you how to get there, and information about places to visit and recreational facilities in the area. The amount of your remaining balance will be clearly stated on the Booking Confirmation and Voucher, and will be due to the Accommodation upon your arrival. Any extra charges you may have accrued are to be paid at check-out.

3. Alterations and Cancellations by You: If you change your dates, this becomes a new Booking. Your payment is subject to the cancellation conditions stated in point 6 below.

4. Alterations and Cancellations by Us: Though it is very unlikely we will have to make any changes to confirmed bookings, it does occasionally happen and at that point we will do everything we can to protect you. We will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with accommodations at the Accommodation you have booked, we reserve the right to transfer you to a similar Accommodation. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us in full. We will not be liable for any further obligations or claims by you.

5. Number of Persons/Replacements: The number of people must not exceed the number of sleeping places indicated in the Voucher, except in the case of infants (under two years) for whom you bring a traveling cot and linen, or arrange for this to be available at the Accommodation. Pets are not permitted unless explicitly agreed to in writing. Should the Residence owner/manager find any violations to this clause, it is totally up to her/his discretion to ask you to vacate the accommodations.

6. Cancellation by You: If you cancel all or any part of your booking, or if the booking is canceled by us due to non-payment, then we shall be entitled to keep the following percentage of the cost of your stay:
   
   

   More than twenty-one days before arrival	100% of Your Deposit
   Twenty-one to eight days before arrival	Your Deposit Plus the Remaining Balance for One Night's Stay
   Eight days or less before arrival	Your Deposit Plus the Remaining Balance for Two Nights' Stay

   
   
   We strongly encourage you to buy travel insurance at the time of booking to compensate you in the event you must cancel and forfeit funds. You may purchase such insurance from your own broker, from your travel agent, or through Travel Insured International.

7. Arrival and Departure Times: You must arrive and leave according to times specified on the Accommodation's web page.

8. Telephone and Other Extras: Extras are all charges not specified on the Voucher, and are due in local currency on departure or during your stay.

9. Complaints: All properties are checked regularly by Words in Pictures Inc. and its local representatives to ensure that they meet the required standards and that they are accurately reflected in descriptions and promotional material. Whilst the company will do all that is reasonably possible to ensure that properties comply with descriptions or to rectify any problems that arise as a result of changes to properties, it cannot accept responsibility for last-minute changes or variations outside of its control. Complaints should be directed within 24 hours of the cause of the complaints arising to the area representative or to Words in Pictures Inc. directly, and we will either resolve the problems or find comparable alternative lodgings for you. Complaints giving rise to claims for compensation must be received in writing within 24 hours of the cause of the complaints. All claims arising outside of this period are invalid. In addition, should you leave the property for whatever reason without notifying Words in Pictures Inc. in writing beforehand, any claims for compensation are rendered null and void.

   It is important that you understand and acknowledge that many of the villas have historical value, and are furnished with antiques and period furniture which are different to today's modern furnishings and appliances. In addition, many of the properties have inherent dangers such as swimming pools, dry stone walls, ungated access to roads, staircases, unfenced drops, etc. These properties offer the opportunity to live for a short time in a different world where tradition and history form a part of the local life and culture. Neither Words in Pictures Inc. nor our local representatives nor the owners can accept any liability for accidents occurring howsoever, as you must be responsible for taking any necessary safety precautions. Equally, no claims of any sort will be entertained in the event of incidents occurring whilst you or your guests are under the influence of alcohol or any non-therapeutic drugs.

10. Liability: You and your party hold Words in Pictures Inc. and the Accommodation owner/manager harmless from and against any and all liability arising out of or in any way connected with your use and occupancy of the property, including injuries, damages or losses from fire, theft or criminal activity. Words in Pictures Inc. and the Accommodation owner/manager are never liable for consequential damages.