Tips, Opinions and Suggestions
From Our Former Guests
To all travelers trying to plan your own holidays: I am a very diligent and organized planner, who spent many, many hours researching accommodations, etc. and using several different online companies to plan our 2 ½ week Italy/Spain vacation. I highly recommend using In Italy Online as a trip planner. They have access to many different locations which are not listed anywhere else. They have simplified the process and provide you with complete information. They communicate very well and are efficient at getting back to you quickly. In the long run, it is well worth having them do the leg work and give you the peace of mind that all is exactly what they have told you it will be.
Shawn & Cathy C.
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Dear Kristin,
We had a grand time and everything, absolutely everything, went extremely well. Our accommodations were exactly as described, and met our expectations perfectly. We had debated (just a little bit) about "all our eggs in one basket with In Italy", but the concerns were absolutely unfounded. Your recommendations, and the various staff at the apartments/hotels were spot on. Each was very clean, modern, in close proximity to what we wanted, and exactly as you described. We couldn't have been happier! :) :) We'll be going again, and will certainly use your services!
Regards,
Doug S.
Dear Kristin,
Before my trip to Italy I stumbled upon the InItaly web site. I was reticent to put so much trust into an agency that was just an online connection. I am pretty particular in my tastes and have traveled a lot so I can be easily disappointed if my experience is not authentic or in some way "cheesy". As I began to make inquiries with InItaly I found their feedback really candid and intelligent--my trust increased. They steered me away from some things when they could have easily just made a booking. On the basis of our emails I felt comfortable to book 2 apartments and two tours through InItaly, but still was slightly worried that I was entrusting a big part of the "success" of our trip with total strangers. Also, it was difficult to get reviews and recommendations online for their services except for the quotes they themselves placed on their own site. Having now taken my vacation, I wanted to take the time to help others that are in my same place and say that everything InItaly promised was delivered as described and that their advice was correct across the board. I wasted a lot of time doing internet research before the trip because the materials they provided and advice they gave exceeded any guidebook, other internet information I found, and was only matched by conversations with locals once I was there. Thank you and great job InItaly!
Chris F.
We had a great trip to Italy. In the area of planning, now that the trip is over, I can say that In Italy does a great job of pre-selecting places to stay and taking the busy work out of planning the trip. All the hotels we stayed at, as picked from your recommended lists, were great. My biggest regret was not finding In Italy sooner as I think I spent about 20 hours searching for hotels and ideas prior to finding the site, and only about 5 hours planning the WHOLE trip, including confirmations and research of things to do, once In Italy was in front of me. In Italy does a good of documenting the pre-trip info you'll want to take with you about getting around, how to get between places, and small tips for various locations, I only wish I had printed more of it for easy reference while we were en route or changing cities. All in all it was the best family trip we have taken. I know we will go back to Italy, exactly where I am not quite sure where, but I do know that In Italy is firmly in my favorites folder and only a click away next time we start planning.
Thanks again and all the best,
Drew K.
Dear Gang at Italy Online:
You asked for my comments - to sum it up - a BIG GIANT THANK YOU!!!!!!!!!!!!!!!!!! Generally, thanks to your frequent recommendations and trading of emails back and forth our trip was fantastic and the logistics an accommodations were superb. I never could have planned this myself, and I never believed each place I stayed in could be almost exactly what I what I expected and wanted. Also, the instruction documents you included with each location we stayed at was EXTREMELY helpful and on the mark. It gave us great instructions on how to get to each location from the airport or train station, and the contact numbers included were helpful- and the contact ALWAYS answered immediately. To any future users of In Italy - trust these guys, they know exactly what they are doing. Not only did they help pick the right places to stay, but how many days to stay in each city, the order of cities to travel to, etc.
Bill G.
Dear Jessica,
Everything went like clockwork. The places we stayed were excellent especially in Sorrento and Tuscany. The guides were exceptional. All in all a flawless trip.
Thanks,
Chuck M.
Hi Jessica,
I have to say, I have never experienced such wonderful customer service as I have with you and In Italy. Everyone has been on top of things and so accommodating with all of my requests. Please pass along my compliments to your management. At my office, we stress "Ritz Carlton, white-glove" service for all of our clients. You have definitely raised the bar as far as client service goes. Thanks and have a great day.
Regards,
Michelle B.
Hi Kristin!
What a wonderful trip we had!!!!!! I thank you completely for all the arrangements you helped me to make to create a memorable and perfect vacation for Joe & I and for our entire group of 21 people. Everything went so smoothly for our entire three week stay, including all the transfers from location to location. Our accommodations were just right everywhere we went, and Palazzo Bandino was just magical thanks to the attentive service of everyone on the staff. But most especially due to having Marta with us every day. Her personality was just so fun, her knowledge was extensive, and her ability to translate everything about Tuscan life to us in English made it all so perfect. Although there are a few small scheduling things I would change, everything went so smoothly and nicely. All the attention to details in the side trip arrangements was greatly appreciated and made for an outstanding experience. Everyone in the group was constantly amazed by the quality of the food and wine we enjoyed every night at the Palazzo, and our rooms were spacious and very pleasant. The B&B in Florence was also most pleasant and in the perfect location to just walk out and enjoy the city. The fact that the rooms opened onto a quiet, pleasant courtyard away from any street noise was also nice. The staff here also was extremely nice and helpful and went out of their way to assist us in many ways. And now that we are here in our Sorrento apartment looking out over the harbour everyday, we are totally relaxed and enjoying the pace of everyday life here in this beautiful town. Right now the bells are ringing in the church below and the water is gently swishing in the harbour and the fresh sea air is lulling us to sleep at the end of yet another lovely day. Thank you so much for everything!! You are a real gem to have worked with for all the months leading up to this trip. I greatly look forward to putting together another trip with you in the near future.
With Warmest Regards,
Mary L.
Dear Kristin,
Thank you for the information sent to me this morning. I must say how impressed I am with your service. I had never dreamed that I could have booked an Italian holiday whilst living in Germany with an American based firm!! I have not encountered service like yours anywhere in Europe, and as for some of the ‘villa' outlets I have contacted their response has varied between kind of helpful to downright awkward. Yours however, is in a different class. I know we bang on about the UK-USA special relationship, but whether you live this side of the ‘pond' or on yours, thank you for it. Please bring back Lend-Lease so we may continue to help each other.
God bless America.
Graham C.
Dear Kirill,
I want to simply say thank you for all of your help at Initaly.com. I am currently in Iraq as a combat firefighter and this will be my first vacation from the "sand box" and you have made this vacation very easy to work out. Your customer service should not go unrecognized. If there is something I can do to show others how amazing your staff is please let me know. Please inform the staff at Initaly.com of this email expressing my thanks.
Thanks,
Jason L.
Dear Kirill, Kristin and others involved in our trip,
Our trip started with a little hitch at the rental company at Malpensa, as you know, with the attendant wanting to charge an extra 7 Euros per day for a change of name to the contract. I take the blame entirely for the error in booking the car in my name when I was not going to be the main driver but thought their service and handling of the situation could have been better. Dougal had no problem in obtaining the identical contract from the rental company next door but do want to thank you again for your quick response and checking that we weren't charged for the initial booking.
I would like to thank you all for the valued help in planning our itinerary for our trip in Italy. I very much appreciated the guidance of routing our trip from Lugano via Lake Como to the Italian Riviera before our five-night stay at Palazzo Bandino near Chianciano Terme. Lake Como was breathtakingly beautiful, thanks to the gorgeous weather and delightful accommodation at Lake Como Vistas.
Instead of driving straight to Palazzo Bandino the following day we went via San Gimignano and Siena to avoid the long drive from the farm later as Dougal was reluctant to spend hours in the car once settled at the farm. Our stay at Palazzo Bandino was relaxing and very pleasant as we enjoyed our before breakfast walks around the estate, the complimentary visit to their spa and the wine tasting evening together with other guests. From here we explored the charming historic towns in the vicinity and did the trip to Asissi with a stopover in Cortona on the way back. With the perfect weather, location and proximity to the picturesque countryside we thoroughly enjoyed our stay here.
Once again, thanks for your help in planning our itinerary with advice on routing, accommodation and drop off of rental car. We had a most memorable time and I have hundreds of gorgeous photos to remind me of the superb experience.
Regards,
Juanita
Dear Jessica,
This is a very belated thank you for the arrangements you made for our tours in Venice and Rome last summer. Each guide was superb – knowledgeable, interesting and entertaining, that last point essential for keeping my 14-year-old daughter interested. Lea in Venice not only gave us a great water taxi tour, but went out of her way to enable us to see a site the next day even though Lea got sick and couldn’t join us – I never got to thank her, and hope you will do so for us.
Our guide in the Vatican (I forget her name – Lida?) wound up making my daughter enjoy the Vatican more than anything – my daughter took an art history course where she offered to teach the students about the Sistine Chapel because she was so delighted by what she learned about the Sistine Chapel from the guide.
The young man (originally from Poland) who took us around the Coliseum and the Forum was so interesting to listen to and had such nice high energy, and he recommended a restaurant that we loved. And the Ghosts and Walking tour guide was wonderfully knowledgeable and very nice to listen to – we saw parts of Venice we never would have seen on our own.
Thanks again.
Susan B.
Hi Kristin:
In Italy Online just became the new definition for awesome. I cannot begin to thank you for helping me plan the most incredible trip of a life time. First stop - Tuscany - Palazzo Bandino. Opening up our window that first morning, I thought I would never be able to breathe again from the breathtaking view. So happy I took your recommendation and attended the cooking class. Marta made Palazzo Bandino the wonderful place that it was. Took the train to Florence, instead of driving. Another one of your brilliant suggestions.
Next stop - Lerici - when we drove into town and I thought I was dreaming. Named the "Italian Riviera" was an understatement. I didn't know such beauty existed. Lerici Seaside Hotel was right on the ocean. I left my door to my balcony open for the 2 nights we were there so I could hear the waves coming in. Unbelievable!!!! The hotel staff was so helpful and accommodating.
To think we were on Cinque Terre walking those streets less than 24 hours before the storms hits is so surreal for me. I had looked all over Italy for a polenta board for my daughter. I had finally found it on Monterosso. It's a cherished purchase as the shop I bought it in is probably not there anymore.
Sorrento - Sorrento Suites was the perfect hotel. Glad we took your advice and turned in our car. We didn't need transportation as we could walk everywhere and the train station was close by. The friendliest people in all of Italy live in Sorrento. Went to the Isle of Capri, but couldn't go to Positano or Amalfi as the roads were closed due to the storm damage. Took the train to Pompeii and spent the day touring the ruins. Honestly, I could have stayed in Sorrento for those 5 days and not have gone anywhere as that town offers so much to do.
Thank you, thank you, thank you for all your suggestions, booking all our accommodations, car rental, etc. You are amazing. I am definitely going back next year. I would like to stay for a month or maybe longer. I recommended you quite a few times on our trip as I was asked several times how we planned out our trip. Hopefully you will be getting some business I tried to send your way. At times I felt like I worked in the marketing dept. for InItaly. LOL
Again, thank you from the bottom of my heart for giving me a life time of memories.
Sandy S.
Krill and All:
Thanks so much for all the help you gave us. We have just returned from our 3 week trip to Italy and things couldn’t have been better. The car rental, Naples Airport Hotel as well as your restaurant suggestions were right on the money. All of your tips and suggestions were extremely helpful. I just can’t say enough about your terrific customer service, prompt responses and your knowledge about Italy. You have an A plus team and I will definitely use your services in the future and recommend In Italy to anyone who even suggests making a trip to Italy. I cannot express my appreciation with regard to your assistance. It would be great if you could just expand yourselves to InEurope.com. Thanks again for everything.
Sharon and Joe C.
Hi Again Jessica,
Our trip was a great success in large part due to your efforts. Everything In Italy Online arranged was perfect and there were no problems whatsoever. Your suggestions proved to be our best options. Our tour guides were excellent. We especially enjoyed our tour with Dennis in Rome, his knowledge level is most impressive and he seems to have great enthusiasm and passion for his work. Our hotels were great and the folks running them were most pleasant. The Penthouse apartment in Florence (Duomo) is a real gem and I would go back there anytime. Car rental went off without a hitch but I must say that driving in Italy tests one's skills at the wheel. It's a good thing that as an Italian I am up to speed on the various "gestures" used to communicate with other Italian drivers...if you get my drift. The only problems we encountered were with our flight arrangements and it is of interest to note that that part of our trip was the only part not arranged by In Italy Online... I had already made those plans prior to finding you. Jessica, my family and I thank you and In Italy Online for helping us enjoy this very memorable trip to Italy. You will be hearing from us again I'm sure.
Jim L.
Dear Kirill, Kristin, Jessica and the Entire Staff,
Grazie, Grazie, Grazie. We have just returned from what I consider the trip of a lifetime, 12 wonderful days in Italy without even a minor glitch thanks in a very large part to your input, recommendations and hard work.... Every single thing you recommended from our itinerary to our tours and lodging was exactly as you described. It was a daunting task to plan this trip and I never could have done it so well without your help for which I am truly grateful. The locations for our lodgings were perfect, especially Campo de' Fiori. Hassan, who met us, was delightful and very informative. And yes, we did need to know where the main breaker was!!! Our tour guides were wonderful, without exception, and we accomplished so much more with their knowledge and enthusiasm. The staff at Hotel Abbazia could not have been more accommodating and the location was perfect. Palazzo Bandino is a true gem and a wonderful place to relax after 6 busy days of travel. Our absolute favorite spot was Sorrento Villa B&B. It's a breathtakingly beautiful place. Elio, Maria, Guiseppe and Pasquale were all so kind and friendly, even greeting us with fresh lemonade and cake when we arrived. And the food that was prepared for breakfast was amazing, from the fresh squeezed juice to the wonderful quiches and cakes. We enjoyed every minute of the 3 days we were there.....
A few of the best tips I can offer fellow travelers other than listening to everything you recommend, would be. 1. Rent a cell phone from your site....... It is inexpensive, easy and can be a life saver for connecting with drivers, tour guides and family members!!! 2. Buy the maps because your GPS will get you lost in the countryside just as you mentioned !!!! 3. Take the Vatican tour with the Early Admission to the Sistine Chapel.... Experiencing it with a handful of people versus wall to wall tourists is worth any additional money you will spend...... And finally, don't hesitate to ask anything before you go. The staff of In Italy is gracious and extremely well informed and every single thing they told me was absolutely correct. I felt very fortunate to have found them....
Ciao,
Barb M.
Dear Kristin, Jessica, Kirill and In Italy,
We want you to know that we had a fabulous vacation and it is because of your wonderful suggestions! My 4 cousins, my husband and myself who traveled there together loved your suggestions for where to stay in Rome, the Rome Terrace Apt. It was perfect! Clean and centrally located for sightseeing! Palazzo Bandino in Chianciano Terme was also perfect!!!! The staff was friendly, apt. was perfect and also a great location! Thank you for making our trip such a success. We plan on going back and we will be contacting you again for suggestions!!!!
Michael and Cheryl R.
We had the trip of a lifetime, thanks to all of the arrangements thru "In Italy".
Campo de' Fiori was a perfect location. When Hassan checked us in he suggested a walk (really a hike) to a fountain in Trastevere where you could overlook the city. We did that and hit it just at dusk - it was beautiful. When we walked back down we ate in Trastevere and found it less expensive than some other places in Rome, and very good. The apartment was great. We would go to the market and the pastry shop in the morning and get our breakfast. The laundry in the apartment worked perfectly.
Villa Odino was probably my favorite place. We purchased train tickets to Venice from the hotel and they provided transportation both ways to and back from the train station. We just had to call when we were leaving Venice and they were there to pick us up. We used your restaurant suggestions as well as the room service one night. All of it was perfect. It was so nice to sit out on the outside tables in the evening and relax.
We took an all day boat tour right from the hotel to Torcello, Burano and Murano. There were only five of us on the tour so it was great. The driver let the five of us decide how long we wanted to stay on each island. We really wanted to have lunch at "Da Romano" on Burano, so that worked out perfectly. The driver even arranged for us to arrive in Murano just in time to see a glass blowing demonstration. On the way back to Villa Odino, the boat driver broke out a bottle of champagne for the five of us to share. It was a great day.
In Soragna we had a lovely time. Locanda del Lupo was a perfect stop for us. My husband and brother-in-law are farmers so one afternoon we drove through the countryside and saw the harvesting of tomatoes. The boys really enjoyed seeing rural Italy. There was an English-speaking lady at the desk at Locanda del Lupo and she arranged for us to see the cheese production, salami production as well as a wonderful cheese museum. All of it was within walking distance.
Rapallo was also wonderful. We had dinner at their restaurant one night. We wanted Bellini's but they were out of the white peaches and asked if we wanted it with strawberries. It was absolutely wonderful - so good that we ordered three more. We took the local boat service to Portofino and Santa Margherita and shopped - a lot.
In Florence we also had fantastic experiences. We booked the tour Chianti Classico with dinner through your website and had one of our best days of the three week trip.
All of the transfers, lodgings and tours went off without a hitch. My husband was impressed with all of the places that we stayed. They were all clean and in perfect locations for what we wanted to do.
When we picked up the rental car in Rome, we did the paperwork in one location and the had to drag our luggage about 3 blocks to pick up the car. The directions given were not totally clear and we had to ask a few people along the way, but we made it. I think it would have been so much nicer if someone could have brought the car to the office location. We could not have survived our days with the car without the GPS - it was wonderful. Also the dropping off of the car in Florence was a little scary - nowhere to park when we got to the location. But they told us to drive around the block to a little plaza which was just around the corner from the drop off location. They came out and inspected the car - not a scratch. They called a taxi to take us to the apartment and we were good.
Also, just a note - on our way to the airport in Florence, the taxi driver rear-ended a car in front of us. Both drivers got out, waved their hands a bit and then the taxi driver drove us to the airport and the other car followed him. His radiator was punctured and steam was blowing everywhere, but we made it. It's a good laugh now - no one was hurt and we made it home safely.
Thanks for helping with all of our arrangements and answering all of my e-mail questions. I will certainly recommend your website to anyone. In fact on our Tuscany dinner tour, I gave your website to two other groups of people we met. They were impressed that we had apartments to stay in.
Thanks again,
Mary M.
Dear Jessica, Kristin and Kirill,
I would like to thank you for all the information and fantastic service you provided us. Our stay in Florence was unbelievable thanks to our location and accommodation, I miss the bells, early morning cleaners, strawberries and panna and most of all the little streets with the best gelato and leather. One thing I would like to advise people travelling with small children, invest in a 49euro stroller from PRE NATALE. It was one of the best things we did and made our life a lot easier.
Sandra, Lia, Bianca, Alessia and Michael (Sydney Australia)
Jessica and Kristin,
Heather, Jeremy, and I had the most wonderful vacation in Italy, and I owe much of it to both of you. I would like to write this recommendation since you deserve it. Our trip was flawless... when we followed your advice. It was challenging when we ‘went on our own’ (such as driving our rental car to Florence... when you absolutely told us to leave the car and take the train – we spent hours in traffic and making the wrong turns... and spending more in parking than we would have spent on taking the train).
I am amazed at how you responded to our frequent emails and relentlessly kept us on track to make the very best choices. You offered valuable information and advice on lodging, transportation, and itineraries. Thank you for your time and patience.
Our lodging at San Gimignano Vistas, near Poggibonsi was OVER THE TOP! Our villa was authentic Tuscan, comfortable, and an incredible find! Our host, Valeria, is now a member of our family. Valeria made all efforts to insure that our every need was furnished, she cooked two wonderful Tuscan feasts for us, spoiled us with wine from her vineyards, and made us feel completely at home. It is no wonder that every other guest we met at her villa is a returning guest each year.
I look forward to returning to Italy and will look forward to contacting In Italy to help me plan my next excursion. Thanks for EVERYTHING... (and we mean, everything you’ve done for us),
Heather, Jeremy, and Gary
Hi Kristin:
We had an absolutely wonderful time in Italy and here's our comments:
We were met promptly at the Rome airport by the driver you hired which immediately lessened any stress about arriving in a big foreign airport.
Our four-hour private tour of the Vatican was certainly one of our highlights. We were picked up promptly at our hotel (again) and were met by our guide Massimo who had made it to the front of the ticket line by the time we got there. He indicated that as soon as the doors opened that we would get our tickets and go promptly to the Sistine Chapel which we did. We were actually the first ones in the Sistine Chapel that morning which is amazing in and of itself since I have been there several times before and stood nose to nose with other tourists. Our early arrival permitted an extremely informative examination of the Chapel as well as the Vatican Museums and Massimo brought his own camera showing us previous highlights that he had taken pictures of. One of his photos was of the Pope. While others were waiting on lines, Massimo was able to convince a couple of the guards to let us through various different entrances where by we were able to avoid the crowds. I guarantee that we saw much more in 4 hours than virtually anyone else did.
We had no hassle with the train tickets you arranged for us. The only problem was that on our way back to Rome from Florence, we wanted to take an earlier train but it wasn't permitted without a fairly costly fee.
We were also very pleased with the Hotel Abbazia in Venice. The staff there was extremely friendly and helpful. Our room looked out onto a lovely garden and we spent one evening having a late cocktail out there with several other people from New Jersey.
All in all, we were very pleased with your services. We would certainly recommend your services to anyone planning a trip to Italy.
Thank you!
Marie C. and Howard R.
Dear Kristin,
My wife and I want to thank you for all your help with our recent trip to Italy. You made it possible for us to plan a private itinerary for a highly successful series of visits to the hometowns where my grandparents originated.
Your help with our advance planning made the trip run extremely smoothly, which freed us to concentrate on the nature of the trip rather than having to worry about logistics. Your recommendations on hotels, restaurants, car rental, airport-hotel shuttles, ferries, other cities to visit, as well as your sage advice on travel and transportation within Italy and Sicily were superb. Your personalized service made all the difference in the world. I can only imagine how much more difficult our trip planning would have been, had we had to rely solely on websites to navigate the diversity of choices we had to make for a successful trip.
Again, thank you, and know that we recommend you and your online service very highly to others.
Best regards,
Joseph & Dolores L.
Kristin,
I just wanted to write to thank you and Initaly.com for making our recent trip to Italy such a memorable one. Both my wife and I were extremely impressed with the quality of accommodations you were able to acquire for us and the attention to detail you and your co-workers gave to make our trip a success. Everything from booking the train to Venice to finding such a conveniently located apartment in Rome went off without a hitch. It is hard to say which property was our favourite – everyone of them had such unique qualities and were so well maintained, it's difficult to choose. We are truly appreciative of the great work you did for us.
Thanks again and we will be recommending you highly to our friends.
Bob G.
I was so glad I found your company because I don't think I could have planned our time in Rome without you. I will definitely be contacting you again because we go back to Italy about every 3 years. My family is from Calabria, specifically outside of Reggio Calabria so I will want to go there again in the future.
Mary Rose A.
Kristin,
I would recommend In Italy Online to anyone and everyone I know...Your services were great; quick responses, honest evaluations, and great follow up.
Happy New Year!
Warm regards,
Joan and Bill V.
Dear Jessica,
I have just returned home to Australia today after 3 wonderful weeks in Italy, one in Florence, one in Tuscany near Siena [arranged by my sister who lives in UK], the third in Venice with both my UK and Aussie sisters and then a final week in Hertfordshire, UK. Jet lag is alive and well after the long haul home, but cannot in any way daunt the great holiday. We were very happy with our one night's accommodation in Rome: easy to get to and close to station for trip to Florence. We were also very happy with Florence Residence. Thank you all so much for your online help and we will happily recommend your website to any friends or family planning to visit Italy. As a not so confident web user, I absolutely appreciated the help you gave via email and all the great info on your site. I hope I will get back to explore more of Italy and will be in touch when that time comes.
Kindest regards and sincere thanks,
Robyn S.
Dear Kristin,
Our trip to Italy was absolutely fantastic. All of the accommodations and transport/tour arrangements made through In Italy Online worked out perfectly, there was not a single glitch the entire two weeks. We also tried several of the restaurant recommendations included with our hotel information, and they were all wonderful. The centerpiece of our trip absolutely was the Food & Wine Lover's Southern Tuscany package at Palazzo Bandino, it was a great bit of relaxation in the midst of our visits to the hustle and bustle of Rome, Florence and Venice. If we were to make any change in our itinerary, it would have been to increase our time in Florence from one day to two, as we felt we just did not have enough time to get to know and see the city in one day. Venice turned out to be a wonderful surprise, as we had heard mixed reviews of it from friends and acquaintances who had visited there. We absolutely loved it however, it was probably our favorite city visited simply because it is so unique. We are urging all of our friends to go to Italy if they ever have the opportunity and to do their planning with In Italy Online.
Thanks for everything!
Diane & Preston J.
Everyone,
We had a fantastic time thanks to all of the efforts of the staff at In Italy Online.
The accommodations at Florence Ciompi, while spartan, were adequate and very centrally located. Walking to everywhere we wanted to go was always a pleasure. Our tour with Elisabetta was quite informative and she even asked our favorite Uffizi guitarist to play at her wedding.
The Lerici Seaside Hotel was great. Fourth floor views to the water and just far enough on the edge of town to make for a beautiful evening stroll to town for dinner. The hotel was clean and well maintained and everyone was very helpful. The fact that it is family owned and operated certainly helps. We took a day trip to Carrara to visit the marble mines where Leonardo selected his piece for David. Quite a process.
Palazzo Bandino in Tuscany was centrally located for day trips to all of the sites. We did take a trip to Deruta for majolica pottery. Watching the hand throwing and hand painting gave us a better appreciation for the pieces we purchased.
Campo de' Fiori in Rome was again right in the center of ancient Rome. Easy walking to everything and we visited many of the sights several times. We had plenty of time to sit, relax, and enjoy the scenes around us. Hassan, who oriented us at the apartment, left no stone unturned in describing everything about the apartment and the surrounding area. He was quite helpful, although we noticed there was no soap or paper towels after he left. Massimo gave us the Vatican tour with early entry to the Sistine Chapel. He was very knowledgeable and went into great detail. The early entry is the way to go as there were 500 people there when we passed through later on our way to St. Peter's. Eva, an archeology graduate, did a good job with the Colisseum and Forum tour.
The car rental, garmin rental, and phone rental went off without a hitch.
In the end, we had another wonderful trip to Italy. Friends can't believe that everything could be done online without talking to a single person. Modern technology, isn't it great. Now if someone can just do something about that long plane ride. Thanks again for the help. I will recommend you to anyone planning a trip to Italy.
Bob B.
Hi Kristin,
I'm finally writing to tell you about our fabulous trip! We were so pleased with your services and would highly recommend your website.
We began our trip in Tuscany and then made our way to Florence, Cinque Terre, Lake Como, and Venice. We stayed at Palazzo Bandino in Tuscany and enjoyed our little private cabin "Noce House". We especially loved our cooking class with Chef Luciano and Emanuela. Due to the daily rain we had and getting lost everyday in our rental car, we feel it might have been better for us to have stayed somewhere more central like Siena perhaps. We did have an amazing day when the sun finally peaked out and we drove to the Altesino winery in Montalcino. Our favourite restaurant was in Chiusi called "L'Osteria La Solita Zuppa". Absolutely fabulous! We enjoyed a half day at Terme Di Chianciano Spa. A perfect thing to do on a rainy day.
Our favourite spot was Cinque Terre. We stayed at Lerici Seaside Hotel right at the water. From there we boated, went by train, or walked to the different seaside towns. We had 2 amazing dinners not far from the hotel. One was at "Golfo Dei Poeti" and the other, "Straluna". We also loved a seaside restaurant in Portofino called "Delfino".
Thank you Kristin for always being there when we needed you. You were always ready with suggestions and information ( and directions !!!!).
2) Research some of the history and architecture before you begin your trip.
There was so much beauty that would be more meaningful if you did your homework. Thanks again Kristin and InItaly!
Sincerely,
Lori C.
Dear Kirill,
In Italy Online did a fantastic job. We go to Italy just about every year. This is the first time I was aware of your services. We simply had a fantastic time. I have been to Italy so many times that I could write and write about what I believe to be "hidden treasures." I will just say that the the apartment in Siena was perfect, absolutely perfect. My one suggestion to your readers: Drive the country roads in Italy; one must drive to really see the surroundings. Thank you for your efficient services.
Jim P.
Hi Kristin,
Last week we returned from an amazing trip in Italy. All the hotels, the food, and the locations were exceptional. Lerici Seaside Hotel was excellently located, allowing us to enjoy Italy away from the tourist crowd and at the same time explore the Ligurian coast. The Villa a San Gimignano was paradise! We experienced superb customer service at the Villa, which made our stay there much more comfortable. Marco was very friendly and made us feel right at home. I was so happy to follow your advice to stay for 4 nights at each site. We had enough time to sightsee and relax. Thanks so much for all your help, that made our vacation in Italy more pleasant and enjoyable.
Best regards,
Irena T.
Dear Kirill,
I wanted to thank you and the rest of the associates of In Italy Online for helping make our maiden voyage to Italy such a wonderful experience. I found the extensive information on the website to be of invaluable assistance, and your patient assistance with all my questions helped me feel much more secure in my planning.
We stayed at In Italy-recommended hotels exclusively during our stay, and found them to be consistently comfortable, with spacious rooms and bathrooms, generous breakfasts and pleasant staff. We appreciated the packet of information you supplied for each hotel, and when we took your restaurant suggestions, we had some of the best meals of our trip. (The restaurants in Chianti were particularly wonderful!)
Two of the highlights of our trip turned out to be the guided tours we took of Ancient and Baroque Rome with Eva, and of Pompeii with Elisa. Given the limited amount of time we had in each city, it was great to be able to see the sights without spending a huge portion of our day trying to figure out how to take public transportation from one location to another, and then waiting in entrance lines once we got to our destination. Furthermore, both guides were extremely knowledgeable and friendly, and willing to answer all our question - even those that had nothing to do with the tours we were on! We would also like to express our particular gratitude to Rosario, our driver from Sorrento to Pompeii, and on from there to Naples. We needed to have lunch in Naples between our Pompeii tour and catching the train from Napoli Centrale back up to Rome, and Elisa had recommended a favorite pizzeria close to the station. Rosario, concerned that two Americans with suitcases roaming the streets of Naples would be easy targets for pickpockets, took the trouble to rearrange his schedule so that he could drive us to the pizzeria, wait while we lunched, then take us to the train station from there. We very much appreciated his thoughtfulness and concern for our well-being, and we would be grateful if you could pass that on to him and/or his employer.
All in all, our trip was wonderful, and we give In Italy Online much of the credit for that. Now that we have gotten a taste of Italy, we already have ideas for two more in-depth itineraries to see more of our favorite areas, and visit the places we couldn't get to on our whirlwind visit. When the time comes, we will certainly be using your services again, and in the meantime, will be recommending you to anyone looking for a great Italian experience.
Grazie mille, e arrivederci!
With best regards,
Mark and Jill R.
Hi Kristin,
We had a wonderful time in Italy. Thank you so much for your help in planning our trip to Sicily. I had researched the island on and off for a year and simply felt I could not make the kind of decisions by myself that I needed to make. Using your guidance was the absolutely best way for me to plan our two week trip. It was a wonderful feeling as we went from one place to another that our destination would always be a special place. The hotels and villas we stayed in were so beautiful and always, always the people there were superb. I will always depend on your site for future travel to Italy.
Mary Beth H.
Dear Kristin,
You did it again---we liked our hotel in Rome and the lovely people there. Also our tour of Vatican and transfers all worked---which still surprises me.
Thanks for your help
Sandy K.
Kirill,
Just wanted to thank you and the rest of the staff at In Italy for arranging a very pleasant vacation for my wife and me earlier this month. All of the hotels offered clean rooms, good beds, and very helpful people at the front desk. The hotels in Como and Florence were particularly exceptional, and we can't thank you enough for the assistance that you gave. I've already recommended you to some friends and will do so anytime anyone I know is looking for truly expert advice. If Italy has a temporary shortage of wine, gelato, or seafood, I can assure you that we had nothing to do with it.
Thanks,
Jon R.
Ciao to everyone at In Italy,
Please know how much my husband and I appreciate Kirill's expertise and his patience with us as we peppered him with questions. He would get back to us very quickly and has infinite knowledge of Italy. He also provided great suggestions and definitely cares about making sure we get the most out of our trip. As you know, I used you before to book our first trip to Italy and it was beyond wonderful, to say the least. We are thrilled with our itinerary and look forward to booking more activities.
Kindly,
Michelle B.
Hi Kristin,
First of all, thank you so much for all the assistance your staff gave me in preparing for my trip. I wouldn't have had a clue what to do or how to plan without your help. In particular, I would like to thank Julie for all her helpful advice. As for any comments, well the trip was amazing - a once in a lifetime experience. The only difficult part was trying to find our way around when driving. It was quite challenging and despite my best efforts, I still wasn't prepared. Not sure I'd do that part again. Thanks again for all your help. I wish you continued success.
Sincerely,
Karen K.
Greetings,
We have just returned from our trip to Italy, we had a wonderful time and we much appreciate all your help and advice. The locations in Venice, Milano and the Tuscany/Umbria region were wonderful. We were very lucky because the weather was just perfect, we rented a car in Florence and used a GPS device to navigate through Italy and it was a life-saver, we recommend that anyone who plans to drive in Italy either bring one along or rent one. The instructions you gave us with our Hotel Vouchers were extremely helpful, travel by train from Venice to Milan and then to Florence was a wonderful experience. The time spent in the Tuscany/Umbria region will forever be one of our fondest travel memories, your suggestions were spot on! Thank you for all your help and advise, we hope to return to Bella Italia in the future...we'll be in touch.
Frederick & Irene B.
Dear Kirill,
This was the second trip to Italy where I used your web site for hotel, car, and museum reservations. The trip was free of concern about where we were going to stay or if we would be getting into a museum we really wanted to visit with having made the arrangements in advance. Your web site certainly made the trip easier and I will most certainly be using your site again to plan our next trip.
Thanks so much for your help!
Carol V.
Dear Kristin,
Our trip to Italy was the best trip I have ever taken. This is in large measure to working with In Italy. Everything we scheduled through In Italy was excellent and made our trip much more fun. I would recommend your organization to anyone who might be going to Italy.
Cheryl A.
Dear Kirill,
We were a party of six. We booked our accommodations through In Italy Online. In Rome, we stayed at Rome Garden Apartment. In Positano we stayed at Positano Cliffside. These accommodations exceeded our expectations. We are completely satisfied with the services provided by In Italy Online. All information passed to us before the trip was extremely accurate. In Italy Online was thoroughly accommodating to our needs and readily responded to all of our inquiries before our departure. Most of all I found In Italy Online to be totally reliable. I could not find one single thing to complain about their support.
Sincerely,
Robert G. M.
To Kristin,
I would like to thank all the staff involved in our transfers that you arranged. The drivers and particularly the guides provided were very pleasant and informative. They were always early to pick us up and made our journeys with them a very pleasant experience.
We will have no hesitation in recommending your services to all our friends. Thanks again for helping to make our time in Italy a pleasurable and memorable experience.
Ken B. and all our travel crew
Dear Kirill,
What a marvelous company you are! We found our stay in Florence to be quite enjoyable and the apartment to be as we expected it from your site. You contacted us with our information ahead of time and now are seeking our input. Bravo!
I say this, because unfortunately we rented an apartment in Rome from a company called Rental-in-Rome, which turned out to be a disaster. They were as bad as you were good. I shall be happy to recommend your services in the future.
Mike R.
Dear Julie,
I wanted to thank you for all your help with my trip to Italy. I had a wonderful time, and both hotels that your reserved for me were super clean and the staff helpful and very friendly. Thank you again, I am passing on your website to everyone I know who is planning a trip to Italy.
All best,
Asya P.
Hi Jessica,
All of our tours were wonderful, as well, and more than we ever expected. Eva in Rome, Elena in Venice and Valentina in Florence were charming, lovely women who were experienced, knowledgeable and truly committed to our enjoyment. I cannot say enough about the quality of service these wonderful women provided to us. When booking through the Internet, one takes a big chance. I want to thank you for being honest, forthright and totally accommodating to all of our needs. Your agency is a credit to all of you and you should take great pride in the service you provide. I will recommend you to all of my friends and when we go back to Italy for our 3rd time, I will once again be calling upon you to help me plan our trip.
Con ringraziamento più profondo,
Jane M.
Dear Julie,
I would like to thank you for all your help in planning our trip. Of course we were a little uncertain as to what to expect booking on line, but to our surprise everything went really well. When we arrived at the airport, the transportation you provided was there waiting for us which took us right to our apartment. The apartment was in a great location. The tour we booked through you was great they picked us up on time and showed us everything. I really want to thank you, so much you made our trip easy and hassle free.
Karen M.
Dear Jessica,
I just returned from a wonderful trip to Italy which can be contributed greatly to the help and the services that I obtained from inItaly.com. Every service that you offered from the Car, Cell Phone, Gps to the fabulous guided tours in Florence by Elizabeth and in Rome by Joanna was outstanding. I thank you for all of your help and will definitely tell all of my friends that they cannot go to Italy without inItaly.com. Please keep me updated on your services for use on future trips. Thanks again to all the help that I received from the entire staff of inItaly.com
Joe A.
Dear Julie,
I wanted to let you know that we had a wonderful time in Italy!!! I especially wanted to thank all of our tour guides, Elena and Elisabetta in Venice, Maurizio in Florence, Stefano and Michael in Rome, and Costantino and Julianna and our driver Miguel in Naples. Everyone was so nice and extremely informative. We learned so much from all of them. We loved the fact that it was only the 4 of us on each tour. Even my kids (21 and 17) enjoyed all the facts we learned as well as the little bits of gossip here and there. It was totally enjoyable to have just educated and interesting guides. I doubt we would have had such a good time without them.
Thank you all for your help. I have and will continue to recommend your website to anyone I know who is thinking of going to Italy.
Donna T.
Dear Kristin,
We cannot say enough about our trip to Italy. It was fabulous beyond our expectations. Every plan, every appointment, every hotel --perfect. We did not have one "hitch". Antico Palazzo di Roma was in a perfect location. The staff was very accommodating and friendly. Hotel Ca'D'Oro was situated on a blissfully quiet street so we could sleep at the end of our long days touring. And Palazzo Bandino was heaven. The host and hostess felt like our friends. The food was unbelievable and the itinerary was such fun. We were driven to several beautiful little towns and promptly picked up at the end of the day. We truly felt like we were family. We also had a personal tour of the Vatican and of Venice. Our guides, Barbara for the Vatican, and Elena in Venice were extremely knowledgable and professional. We learned so much and were able to get information we would have missed otherwise.We hope to return to Italy in the future and we will certainly use your services again. Thank you for your excellent service and for caring about providing your clients with a memorable trip they will never forget.
Best wishes,
Jim and Judi B.
Thanks for the site Kristin,
I printed out most of the information on the Ravenna mosaics (20 pages or so) and referred to them while I was in the churches and other buildings - thanks for the excellent art history guide!
Dear Kirill,
We had a wonderful time. Your website was most helpful. We enjoyed all our lodgings. It was delightful to experience the "off-season" as the only tourists at some amazing places. The unseasonable weather surprised us with sunny skies and comfortable out-of-doors. The vouchers worked very well and the hosts at each location were friendly and helpful. The reservations at the museums in Florence worked like clockwork, though with so few visitors, we probably did not need them. Thanks for your help. We are recommending your website without reservation.
Nancy R. B.
Dear Kristin,
We had a wonderful trip – our only complications were in the area of air travel. The hotel in Rome was lovely, nice location, nice people and nice breakfast. Definitely a winner. The Hotel Abbazia was in a super location and beautiful and quiet – except for the bells of the church on Easter morning which were lovely. The room was fabulous, the staff was extremely helpful and breakfast was great. We also attended church Easter morning at the church that is joined with the Hotel – a beautiful church and a great memory of our trip. All in all, your recommendations were excellent and we enjoyed the accommodations very much. After our last trip to Europe we appreciated that you confirmed the reservations with the hotels, they expected us and there were no problems with our reservations. We booked our train tickets through the rail company you linked to and they were very helpful and everything worked perfectly. You were very helpful throughout the entire process and we would definitely recommend you and your services. Thanks for your help in making our trip a great success. I would highly recommend the boat trip from Sorrento to Amalfi – much better than driving it. Our best gelato was at Vivoli's in Florence. The Bargello museum was a cool place that most folks don't seem to visit.
Grazie and Buon giorno!
Daryl G.
Dear Jessica,
We had a wonderful trip to Italy! Our guides and drivers were exceptional. It was fun to start our tour w/ Teresa in Rome, an American, after all, yet one who is totally comfortable with the Italian language and very knowledgeable of the sites of the city. My sisters, mom and I enjoyed hearing her story of going to Florence to study and never leaving. She was also very organized -- there was so much to do, so she kept us moving and we got it all in. The trip from Rome to Florence via Orvieto with Peter and Marco was exceptional. They were kind enough to start our journey by stopping at Trevi Fountain, which we missed the day before. It was a beautiful morning in Rome and starting our trip there got it off to a great start. By the way, from Wed on the weather, too, was exceptional -- thanks for ordering it! It made the journey north that much more beautiful, and the stop in Sinalunga at Amarosa is a wonderful add-on. The journey, the scenery, the lunch, the wine -- they were all great! And, Lucia in Florence was a delight. She, too, is very knowledgeable, and as we were beginning to feel the effects of being on the go since we landed, she worked with us and didn't seem to mind when members of our group needed to rest. One could truly spend a day in each museum, but doing it in a few hours worked for us.
As you can probably tell, I was very pleased with my experience with In Italy Online. The arrangements I had made with you folks went so smoothly, making our trip such a pleasure. I would highly recommend your website to anyone traveling to Italy and will use it again for my next trip.
Many thanks.
Ciao,
Katy F.
Julie,
We just returned to the US last night. I must tell you, every hotel we booked through InItaly.com was wonderful. We were very impressed with the service, cleanliness and staff at each hotel, and would certainly recommend them to our friends. The pictures on your website were accurate and not at all misleading. Thanks to you and the rest of InItaly.com's staff for all your help!!
Patricia R.
Dear Kristin,
Our trip couldn't have been more perfect. (Except for the fact that we missed a whole day in Rome because of flight delays). Our In Italy shuttle service was there for us even though we arrived in Rome 12 hours late! Dennis was a wonderful guide and kept my husband and me intrigued with the history of Rome. Elisabetta was the perfect guide for explaining the art and history of Florence. Her energy and passion were captivating. It was as if both tours were designed especially for us…hidden treasures included. (I'll elaborate more when I have more time.)
Thank you for all of your help in planning our trip.
Karen and Ted B.
Jessica:
First of all without "In Italy's" help we would not have had quite the vacation we had! Your suggestions were right on and your input invaluable! We started out in Naples because I lived there from 1955-1958, while my father was in the service. So I had to go back. We walked into our hotel room and I looked out at the bay of Naples and said, "That apartment building right below us is where we lived!" It was amazing. We took two of your tours while there and they were fantastic. Lara and the driver Gennaro took us to the Amalfi Coast for the day. It was a great day and the guide was so informative. The second day we went with Elissa on a walk through Pompeii and the city of Naples. She was even more informative then the first guide.
We left Naples and caught the train to Firenze. The trains were a wonderful way to travel through Italy. You feel safe and going first class was not expensive and they were much cleaner then otherwise. Florence was also a big dirty, noisy city but full of wonderful things! We had Maurizio for a tour of the Chianti region and he did a great job. I blame him for my husbanding drinking too much vino and sending home cases of wine! Elisabetta knew Florence inside out and gave us a walking tour of the city. We really enjoyed Chianti Vistas though it was very simply furnished. We got very involved in their grape picking and wine making. It was wonderful. The old signora Luisa at Chianti Vistas gave us a tour of the 500 year old villa. She could speak no English but I was able to understand and translate most of what she told us. The family hasn't lived in the villa for about 50 years but it is still furnished (much of it is original very old furniture) and the bathrooms and kitchen have been updated. It is only occupied by "rich" Americans who rent the whole villa. The location of Chianti Vistas is so nice. It's very quiet and in the middle of the wine region but not far at all from Florence. The only thing we had a little difficulty with was the checking in and checking out. No one seemed to ever be around, maybe because this is the beginning of the off season. We finally tracked down the owner's wife when we came in and she kindly helped us but we could see she was not used to doing it. When we left we wanted to pay money for two loads of clothes that we had washed but could find no one so we left the money on their doorstep! We got to know the winemakers well! The food in their beautifully decorated restaurant was fantastic.
Carole S.
Just a note to let you know we used your site to make three reservations when in Italy. One was for a full day tour of Rome, one for tickets to the accademia in Florence and one for an airport transfer in Florence. Thank goodness we booked these through you. Your services were reliable and made our trip more enjoyable knowing we would be picked up and wouldn't have to stand in lines for admission to museums etc. Thank you and we will use your services again. You do what you say you will.
Dear Kirill,
I just wanted to say thanks very much for all your help in arranging the tours and hotel transfers from Rome. My wife and I have been to Italy so many times, but this time was a bit different. All the services we booked through you were extremely helpful and made our trip much more enjoyable.
The private van pick up we booked through you was very good. The driver was incredible. On the way from the airport in Rome to our hotel, he gave us an abbreviated car ride through Rome, pointing out the great monuments and landmarks. As I mentioned earlier, my wife and I have been to Italy so many times, and will continue to do so, however, we had both our mothers with us, therefore, this was a little special. They had never been there before. Our driver and the service worked out well. He was a little late, due to traffic, so he wanted to make it up to us by showing us around a little.
Our private escorted tour of the Vatican and Rome with our own driver was incredible. Our guide's name was Peter. He has been in Rome for about 20 years, so needless to say, he knew every corner of the city. He took us to a great trattoria for lunch, and then resumed our escorted tour. His car was spacious and well equipped. I would recommend him and his group in a heart beat.
Finally, our three-hour walking tour of Naples was fantastic! I recommend this tour to any traveller interested in seeing Naples. After seeing Naples, my mom commented, that there would be no Italy without Napoli. It was an adventure to say the least. Naples is fantastic and so over criticized!!! Our two guides, Gennaro and Andrea, were prompt, courteous and typically Neapolitan. They were proud of their city, and, quite frankly, I don't blame them.
Again, I thank you all at In Italy Online, and will definitely take advantage of your services in the near future.
Sincerely,
Peter R.
Dear Kristin,
We could not have been happier with the villas or hotels that were booked for this trip. In every location, the desk managers were very helpful, spoke excellent English, and were extremely helpful in directing us toward our visit's goals. They were all very nice people. Each location was uniquely different, excellent service, very clean, and all had a delightful environment.
Your service is the best. I don't think we could have gotten the charm and value by using a travel agent. We will tell all our friends.
One suggestion: more detailed maps with the written directions.
Thanks again for making this a great trip!!
David
Dear Jessica,
I am just starting to plan the first trip that my husband and I will take to Italy. I found your website via the web. Yours will the ONLY site I use to plan ahead. Thank you so much for help the foreigners to not feel so stupid and to help us find the local Italy that we want to truly see.
Thanks!
Cindy J
Dear Julie,
Thank you for such a website! I have used it since 1999 - my husband's and my first trip to Italy -- we have visited every year since then! It is so rich and there is always something new.
Regards,
Janet M.
Dear Kirill,
Bob and I want to thank all of the staff who help us book our hotels and Vatican tour!!!
Each and every hotel was a wonderful experience...and each one was totally different as we had hoped.
In addition, we were extremely pleased with the personal tour of the Vatican. Our guide, Erica, was both delightful and most knowledgeable. She made the experience one which we will remember for a lifetime.
Thanks, once again, to all at "In Italy Online". There was not one "hitch" in our bookings through your service.
Sincerely,
Mary S.
Dear Julie,
Just quickly. IT WAS PERFECT...ABSOLUTELY PERFECT. And I will be happy
to give you all the details.... I will write when I have more time and I'm not jet lagged!
Stephanie P.
Dear Kirill,
Bottom line was that the arrangements were impeccable. Cars, hotels were all ready and available. Great work. One by one: Abbazia in Venice was charming, small, and quiet. The desk folks were very friendly and helpful. Breakfast was great. Nice location for us as we got off the train and had a 5 minute walk. Medieval Castle in Umbria was very unique....staying in a castle, eating with the owners, meeting other travelers. Food was great and plentiful. Castle was very quiet and comfortable. Leopoldo.... a wonderful surprise in Tuscany. Big room, nice shower, great views on the terrace for breakfast, wonderful beds, quiet, terrific location to see Siena, San Gimignano, others. Very nice people throughout the hotel. We experimented with non-chain hotels and made the experience more rewarding because we did. Now, about driving in Rome.......
Ron H.
Dear Julie,
I just felt compelled to let you know how much you made my trip to Italy simple. As this trip was the first overseas for me and my husband, we were a little apprehensive. Through your website, we were able to book accommodations that were outstanding with no trouble! We were also able to find out so many ideas for things to do in Italy, we were delighted! I just felt like I should let you know that we appreciated you and your website!
Shelley C.
Dear Julie,
This is the second time I have used the services of In Italy and I know I sound like an advertisement but my wife and I have been more than pleased with everything that we have done with them. When, not if, we go back we will use their services again. Back to the real world for another year.
Alfred C. Y.
Kirill,
I just got back from Italy, and I wanted to compliment you/your office on how well the pre-confirmed reservations were for both the Uffizi and Accademia. We walked in, they punched the number into their computer, and handed us our tickets. WOW! We were so impressed on how well it worked. No long lines or hours of waiting. Thanks so much! I will recommend your service to everyone I know who is traveling to Italy.
To all travelers trying to plan your own holidays: I am a very diligent and organized planner, who spent many, many hours researching accommodations, etc. and using several different online companies to plan our 2 ½ week Italy/Spain vacation. I highly recommend using In Italy Online as a trip planner. They have access to many different locations which are not listed anywhere else. They have simplified the process and provide you with complete information. They communicate very well and are efficient at getting back to you quickly. In the long run, it is well worth having them do the leg work and give you the peace of mind that all is exactly what they have told you it will be.
Shawn & Cathy C.
Want us to plan a dream vacation for you?
Just click here to start the ball rolling... towards Italy!
Dear Kristin,
We had a grand time and everything, absolutely everything, went extremely well. Our accommodations were exactly as described, and met our expectations perfectly. We had debated (just a little bit) about "all our eggs in one basket with In Italy", but the concerns were absolutely unfounded. Your recommendations, and the various staff at the apartments/hotels were spot on. Each was very clean, modern, in close proximity to what we wanted, and exactly as you described. We couldn't have been happier! :) :) We'll be going again, and will certainly use your services!
Regards,
Doug S.
Dear Kristin,
Before my trip to Italy I stumbled upon the InItaly web site. I was reticent to put so much trust into an agency that was just an online connection. I am pretty particular in my tastes and have traveled a lot so I can be easily disappointed if my experience is not authentic or in some way "cheesy". As I began to make inquiries with InItaly I found their feedback really candid and intelligent--my trust increased. They steered me away from some things when they could have easily just made a booking. On the basis of our emails I felt comfortable to book 2 apartments and two tours through InItaly, but still was slightly worried that I was entrusting a big part of the "success" of our trip with total strangers. Also, it was difficult to get reviews and recommendations online for their services except for the quotes they themselves placed on their own site. Having now taken my vacation, I wanted to take the time to help others that are in my same place and say that everything InItaly promised was delivered as described and that their advice was correct across the board. I wasted a lot of time doing internet research before the trip because the materials they provided and advice they gave exceeded any guidebook, other internet information I found, and was only matched by conversations with locals once I was there. Thank you and great job InItaly!
Chris F.
We had a great trip to Italy. In the area of planning, now that the trip is over, I can say that In Italy does a great job of pre-selecting places to stay and taking the busy work out of planning the trip. All the hotels we stayed at, as picked from your recommended lists, were great. My biggest regret was not finding In Italy sooner as I think I spent about 20 hours searching for hotels and ideas prior to finding the site, and only about 5 hours planning the WHOLE trip, including confirmations and research of things to do, once In Italy was in front of me. In Italy does a good of documenting the pre-trip info you'll want to take with you about getting around, how to get between places, and small tips for various locations, I only wish I had printed more of it for easy reference while we were en route or changing cities. All in all it was the best family trip we have taken. I know we will go back to Italy, exactly where I am not quite sure where, but I do know that In Italy is firmly in my favorites folder and only a click away next time we start planning.
Thanks again and all the best,
Drew K.
Dear Gang at Italy Online:
You asked for my comments - to sum it up - a BIG GIANT THANK YOU!!!!!!!!!!!!!!!!!! Generally, thanks to your frequent recommendations and trading of emails back and forth our trip was fantastic and the logistics an accommodations were superb. I never could have planned this myself, and I never believed each place I stayed in could be almost exactly what I what I expected and wanted. Also, the instruction documents you included with each location we stayed at was EXTREMELY helpful and on the mark. It gave us great instructions on how to get to each location from the airport or train station, and the contact numbers included were helpful- and the contact ALWAYS answered immediately. To any future users of In Italy - trust these guys, they know exactly what they are doing. Not only did they help pick the right places to stay, but how many days to stay in each city, the order of cities to travel to, etc.
Bill G.
Dear Jessica,
Everything went like clockwork. The places we stayed were excellent especially in Sorrento and Tuscany. The guides were exceptional. All in all a flawless trip.
Thanks,
Chuck M.
Hi Jessica,
I have to say, I have never experienced such wonderful customer service as I have with you and In Italy. Everyone has been on top of things and so accommodating with all of my requests. Please pass along my compliments to your management. At my office, we stress "Ritz Carlton, white-glove" service for all of our clients. You have definitely raised the bar as far as client service goes. Thanks and have a great day.
Regards,
Michelle B.
Hi Kristin!
What a wonderful trip we had!!!!!! I thank you completely for all the arrangements you helped me to make to create a memorable and perfect vacation for Joe & I and for our entire group of 21 people. Everything went so smoothly for our entire three week stay, including all the transfers from location to location. Our accommodations were just right everywhere we went, and Palazzo Bandino was just magical thanks to the attentive service of everyone on the staff. But most especially due to having Marta with us every day. Her personality was just so fun, her knowledge was extensive, and her ability to translate everything about Tuscan life to us in English made it all so perfect. Although there are a few small scheduling things I would change, everything went so smoothly and nicely. All the attention to details in the side trip arrangements was greatly appreciated and made for an outstanding experience. Everyone in the group was constantly amazed by the quality of the food and wine we enjoyed every night at the Palazzo, and our rooms were spacious and very pleasant. The B&B in Florence was also most pleasant and in the perfect location to just walk out and enjoy the city. The fact that the rooms opened onto a quiet, pleasant courtyard away from any street noise was also nice. The staff here also was extremely nice and helpful and went out of their way to assist us in many ways. And now that we are here in our Sorrento apartment looking out over the harbour everyday, we are totally relaxed and enjoying the pace of everyday life here in this beautiful town. Right now the bells are ringing in the church below and the water is gently swishing in the harbour and the fresh sea air is lulling us to sleep at the end of yet another lovely day. Thank you so much for everything!! You are a real gem to have worked with for all the months leading up to this trip. I greatly look forward to putting together another trip with you in the near future.
With Warmest Regards,
Mary L.
Dear Kristin,
Thank you for the information sent to me this morning. I must say how impressed I am with your service. I had never dreamed that I could have booked an Italian holiday whilst living in Germany with an American based firm!! I have not encountered service like yours anywhere in Europe, and as for some of the ‘villa' outlets I have contacted their response has varied between kind of helpful to downright awkward. Yours however, is in a different class. I know we bang on about the UK-USA special relationship, but whether you live this side of the ‘pond' or on yours, thank you for it. Please bring back Lend-Lease so we may continue to help each other.
God bless America.
Graham C.
Dear Kirill,
I want to simply say thank you for all of your help at Initaly.com. I am currently in Iraq as a combat firefighter and this will be my first vacation from the "sand box" and you have made this vacation very easy to work out. Your customer service should not go unrecognized. If there is something I can do to show others how amazing your staff is please let me know. Please inform the staff at Initaly.com of this email expressing my thanks.
Thanks,
Jason L.
Dear Kirill, Kristin and others involved in our trip,
Our trip started with a little hitch at the rental company at Malpensa, as you know, with the attendant wanting to charge an extra 7 Euros per day for a change of name to the contract. I take the blame entirely for the error in booking the car in my name when I was not going to be the main driver but thought their service and handling of the situation could have been better. Dougal had no problem in obtaining the identical contract from the rental company next door but do want to thank you again for your quick response and checking that we weren't charged for the initial booking.
I would like to thank you all for the valued help in planning our itinerary for our trip in Italy. I very much appreciated the guidance of routing our trip from Lugano via Lake Como to the Italian Riviera before our five-night stay at Palazzo Bandino near Chianciano Terme. Lake Como was breathtakingly beautiful, thanks to the gorgeous weather and delightful accommodation at Lake Como Vistas.
Instead of driving straight to Palazzo Bandino the following day we went via San Gimignano and Siena to avoid the long drive from the farm later as Dougal was reluctant to spend hours in the car once settled at the farm. Our stay at Palazzo Bandino was relaxing and very pleasant as we enjoyed our before breakfast walks around the estate, the complimentary visit to their spa and the wine tasting evening together with other guests. From here we explored the charming historic towns in the vicinity and did the trip to Asissi with a stopover in Cortona on the way back. With the perfect weather, location and proximity to the picturesque countryside we thoroughly enjoyed our stay here.
Once again, thanks for your help in planning our itinerary with advice on routing, accommodation and drop off of rental car. We had a most memorable time and I have hundreds of gorgeous photos to remind me of the superb experience.
Regards,
Juanita
Dear Jessica,
This is a very belated thank you for the arrangements you made for our tours in Venice and Rome last summer. Each guide was superb – knowledgeable, interesting and entertaining, that last point essential for keeping my 14-year-old daughter interested. Lea in Venice not only gave us a great water taxi tour, but went out of her way to enable us to see a site the next day even though Lea got sick and couldn’t join us – I never got to thank her, and hope you will do so for us.
Our guide in the Vatican (I forget her name – Lida?) wound up making my daughter enjoy the Vatican more than anything – my daughter took an art history course where she offered to teach the students about the Sistine Chapel because she was so delighted by what she learned about the Sistine Chapel from the guide.
The young man (originally from Poland) who took us around the Coliseum and the Forum was so interesting to listen to and had such nice high energy, and he recommended a restaurant that we loved. And the Ghosts and Walking tour guide was wonderfully knowledgeable and very nice to listen to – we saw parts of Venice we never would have seen on our own.
Thanks again.
Susan B.
Hi Kristin:
In Italy Online just became the new definition for awesome. I cannot begin to thank you for helping me plan the most incredible trip of a life time. First stop - Tuscany - Palazzo Bandino. Opening up our window that first morning, I thought I would never be able to breathe again from the breathtaking view. So happy I took your recommendation and attended the cooking class. Marta made Palazzo Bandino the wonderful place that it was. Took the train to Florence, instead of driving. Another one of your brilliant suggestions.
Next stop - Lerici - when we drove into town and I thought I was dreaming. Named the "Italian Riviera" was an understatement. I didn't know such beauty existed. Lerici Seaside Hotel was right on the ocean. I left my door to my balcony open for the 2 nights we were there so I could hear the waves coming in. Unbelievable!!!! The hotel staff was so helpful and accommodating.
To think we were on Cinque Terre walking those streets less than 24 hours before the storms hits is so surreal for me. I had looked all over Italy for a polenta board for my daughter. I had finally found it on Monterosso. It's a cherished purchase as the shop I bought it in is probably not there anymore.
Sorrento - Sorrento Suites was the perfect hotel. Glad we took your advice and turned in our car. We didn't need transportation as we could walk everywhere and the train station was close by. The friendliest people in all of Italy live in Sorrento. Went to the Isle of Capri, but couldn't go to Positano or Amalfi as the roads were closed due to the storm damage. Took the train to Pompeii and spent the day touring the ruins. Honestly, I could have stayed in Sorrento for those 5 days and not have gone anywhere as that town offers so much to do.
Thank you, thank you, thank you for all your suggestions, booking all our accommodations, car rental, etc. You are amazing. I am definitely going back next year. I would like to stay for a month or maybe longer. I recommended you quite a few times on our trip as I was asked several times how we planned out our trip. Hopefully you will be getting some business I tried to send your way. At times I felt like I worked in the marketing dept. for InItaly. LOL
Again, thank you from the bottom of my heart for giving me a life time of memories.
Sandy S.
Krill and All:
Thanks so much for all the help you gave us. We have just returned from our 3 week trip to Italy and things couldn’t have been better. The car rental, Naples Airport Hotel as well as your restaurant suggestions were right on the money. All of your tips and suggestions were extremely helpful. I just can’t say enough about your terrific customer service, prompt responses and your knowledge about Italy. You have an A plus team and I will definitely use your services in the future and recommend In Italy to anyone who even suggests making a trip to Italy. I cannot express my appreciation with regard to your assistance. It would be great if you could just expand yourselves to InEurope.com. Thanks again for everything.
Sharon and Joe C.
Hi Again Jessica,
Our trip was a great success in large part due to your efforts. Everything In Italy Online arranged was perfect and there were no problems whatsoever. Your suggestions proved to be our best options. Our tour guides were excellent. We especially enjoyed our tour with Dennis in Rome, his knowledge level is most impressive and he seems to have great enthusiasm and passion for his work. Our hotels were great and the folks running them were most pleasant. The Penthouse apartment in Florence (Duomo) is a real gem and I would go back there anytime. Car rental went off without a hitch but I must say that driving in Italy tests one's skills at the wheel. It's a good thing that as an Italian I am up to speed on the various "gestures" used to communicate with other Italian drivers...if you get my drift. The only problems we encountered were with our flight arrangements and it is of interest to note that that part of our trip was the only part not arranged by In Italy Online... I had already made those plans prior to finding you. Jessica, my family and I thank you and In Italy Online for helping us enjoy this very memorable trip to Italy. You will be hearing from us again I'm sure.
Jim L.
Dear Kirill, Kristin, Jessica and the Entire Staff,
Grazie, Grazie, Grazie. We have just returned from what I consider the trip of a lifetime, 12 wonderful days in Italy without even a minor glitch thanks in a very large part to your input, recommendations and hard work.... Every single thing you recommended from our itinerary to our tours and lodging was exactly as you described. It was a daunting task to plan this trip and I never could have done it so well without your help for which I am truly grateful. The locations for our lodgings were perfect, especially Campo de' Fiori. Hassan, who met us, was delightful and very informative. And yes, we did need to know where the main breaker was!!! Our tour guides were wonderful, without exception, and we accomplished so much more with their knowledge and enthusiasm. The staff at Hotel Abbazia could not have been more accommodating and the location was perfect. Palazzo Bandino is a true gem and a wonderful place to relax after 6 busy days of travel. Our absolute favorite spot was Sorrento Villa B&B. It's a breathtakingly beautiful place. Elio, Maria, Guiseppe and Pasquale were all so kind and friendly, even greeting us with fresh lemonade and cake when we arrived. And the food that was prepared for breakfast was amazing, from the fresh squeezed juice to the wonderful quiches and cakes. We enjoyed every minute of the 3 days we were there.....
A few of the best tips I can offer fellow travelers other than listening to everything you recommend, would be. 1. Rent a cell phone from your site....... It is inexpensive, easy and can be a life saver for connecting with drivers, tour guides and family members!!! 2. Buy the maps because your GPS will get you lost in the countryside just as you mentioned !!!! 3. Take the Vatican tour with the Early Admission to the Sistine Chapel.... Experiencing it with a handful of people versus wall to wall tourists is worth any additional money you will spend...... And finally, don't hesitate to ask anything before you go. The staff of In Italy is gracious and extremely well informed and every single thing they told me was absolutely correct. I felt very fortunate to have found them....
Ciao,
Barb M.
Dear Kristin, Jessica, Kirill and In Italy,
We want you to know that we had a fabulous vacation and it is because of your wonderful suggestions! My 4 cousins, my husband and myself who traveled there together loved your suggestions for where to stay in Rome, the Rome Terrace Apt. It was perfect! Clean and centrally located for sightseeing! Palazzo Bandino in Chianciano Terme was also perfect!!!! The staff was friendly, apt. was perfect and also a great location! Thank you for making our trip such a success. We plan on going back and we will be contacting you again for suggestions!!!!
Michael and Cheryl R.
We had the trip of a lifetime, thanks to all of the arrangements thru "In Italy".
Campo de' Fiori was a perfect location. When Hassan checked us in he suggested a walk (really a hike) to a fountain in Trastevere where you could overlook the city. We did that and hit it just at dusk - it was beautiful. When we walked back down we ate in Trastevere and found it less expensive than some other places in Rome, and very good. The apartment was great. We would go to the market and the pastry shop in the morning and get our breakfast. The laundry in the apartment worked perfectly.
Villa Odino was probably my favorite place. We purchased train tickets to Venice from the hotel and they provided transportation both ways to and back from the train station. We just had to call when we were leaving Venice and they were there to pick us up. We used your restaurant suggestions as well as the room service one night. All of it was perfect. It was so nice to sit out on the outside tables in the evening and relax.
We took an all day boat tour right from the hotel to Torcello, Burano and Murano. There were only five of us on the tour so it was great. The driver let the five of us decide how long we wanted to stay on each island. We really wanted to have lunch at "Da Romano" on Burano, so that worked out perfectly. The driver even arranged for us to arrive in Murano just in time to see a glass blowing demonstration. On the way back to Villa Odino, the boat driver broke out a bottle of champagne for the five of us to share. It was a great day.
In Soragna we had a lovely time. Locanda del Lupo was a perfect stop for us. My husband and brother-in-law are farmers so one afternoon we drove through the countryside and saw the harvesting of tomatoes. The boys really enjoyed seeing rural Italy. There was an English-speaking lady at the desk at Locanda del Lupo and she arranged for us to see the cheese production, salami production as well as a wonderful cheese museum. All of it was within walking distance.
Rapallo was also wonderful. We had dinner at their restaurant one night. We wanted Bellini's but they were out of the white peaches and asked if we wanted it with strawberries. It was absolutely wonderful - so good that we ordered three more. We took the local boat service to Portofino and Santa Margherita and shopped - a lot.
In Florence we also had fantastic experiences. We booked the tour Chianti Classico with dinner through your website and had one of our best days of the three week trip.
All of the transfers, lodgings and tours went off without a hitch. My husband was impressed with all of the places that we stayed. They were all clean and in perfect locations for what we wanted to do.
When we picked up the rental car in Rome, we did the paperwork in one location and the had to drag our luggage about 3 blocks to pick up the car. The directions given were not totally clear and we had to ask a few people along the way, but we made it. I think it would have been so much nicer if someone could have brought the car to the office location. We could not have survived our days with the car without the GPS - it was wonderful. Also the dropping off of the car in Florence was a little scary - nowhere to park when we got to the location. But they told us to drive around the block to a little plaza which was just around the corner from the drop off location. They came out and inspected the car - not a scratch. They called a taxi to take us to the apartment and we were good.
Also, just a note - on our way to the airport in Florence, the taxi driver rear-ended a car in front of us. Both drivers got out, waved their hands a bit and then the taxi driver drove us to the airport and the other car followed him. His radiator was punctured and steam was blowing everywhere, but we made it. It's a good laugh now - no one was hurt and we made it home safely.
Thanks for helping with all of our arrangements and answering all of my e-mail questions. I will certainly recommend your website to anyone. In fact on our Tuscany dinner tour, I gave your website to two other groups of people we met. They were impressed that we had apartments to stay in.
Thanks again,
Mary M.
Dear Jessica, Kristin and Kirill,
I would like to thank you for all the information and fantastic service you provided us. Our stay in Florence was unbelievable thanks to our location and accommodation, I miss the bells, early morning cleaners, strawberries and panna and most of all the little streets with the best gelato and leather. One thing I would like to advise people travelling with small children, invest in a 49euro stroller from PRE NATALE. It was one of the best things we did and made our life a lot easier.
Sandra, Lia, Bianca, Alessia and Michael (Sydney Australia)
Jessica and Kristin,
Heather, Jeremy, and I had the most wonderful vacation in Italy, and I owe much of it to both of you. I would like to write this recommendation since you deserve it. Our trip was flawless... when we followed your advice. It was challenging when we ‘went on our own’ (such as driving our rental car to Florence... when you absolutely told us to leave the car and take the train – we spent hours in traffic and making the wrong turns... and spending more in parking than we would have spent on taking the train).
I am amazed at how you responded to our frequent emails and relentlessly kept us on track to make the very best choices. You offered valuable information and advice on lodging, transportation, and itineraries. Thank you for your time and patience.
Our lodging at San Gimignano Vistas, near Poggibonsi was OVER THE TOP! Our villa was authentic Tuscan, comfortable, and an incredible find! Our host, Valeria, is now a member of our family. Valeria made all efforts to insure that our every need was furnished, she cooked two wonderful Tuscan feasts for us, spoiled us with wine from her vineyards, and made us feel completely at home. It is no wonder that every other guest we met at her villa is a returning guest each year.
I look forward to returning to Italy and will look forward to contacting In Italy to help me plan my next excursion. Thanks for EVERYTHING... (and we mean, everything you’ve done for us),
Heather, Jeremy, and Gary
Hi Kristin:
We had an absolutely wonderful time in Italy and here's our comments:
We were met promptly at the Rome airport by the driver you hired which immediately lessened any stress about arriving in a big foreign airport.
Our four-hour private tour of the Vatican was certainly one of our highlights. We were picked up promptly at our hotel (again) and were met by our guide Massimo who had made it to the front of the ticket line by the time we got there. He indicated that as soon as the doors opened that we would get our tickets and go promptly to the Sistine Chapel which we did. We were actually the first ones in the Sistine Chapel that morning which is amazing in and of itself since I have been there several times before and stood nose to nose with other tourists. Our early arrival permitted an extremely informative examination of the Chapel as well as the Vatican Museums and Massimo brought his own camera showing us previous highlights that he had taken pictures of. One of his photos was of the Pope. While others were waiting on lines, Massimo was able to convince a couple of the guards to let us through various different entrances where by we were able to avoid the crowds. I guarantee that we saw much more in 4 hours than virtually anyone else did.
We had no hassle with the train tickets you arranged for us. The only problem was that on our way back to Rome from Florence, we wanted to take an earlier train but it wasn't permitted without a fairly costly fee.
We were also very pleased with the Hotel Abbazia in Venice. The staff there was extremely friendly and helpful. Our room looked out onto a lovely garden and we spent one evening having a late cocktail out there with several other people from New Jersey.
All in all, we were very pleased with your services. We would certainly recommend your services to anyone planning a trip to Italy.
Thank you!
Marie C. and Howard R.
Dear Kristin,
My wife and I want to thank you for all your help with our recent trip to Italy. You made it possible for us to plan a private itinerary for a highly successful series of visits to the hometowns where my grandparents originated.
Your help with our advance planning made the trip run extremely smoothly, which freed us to concentrate on the nature of the trip rather than having to worry about logistics. Your recommendations on hotels, restaurants, car rental, airport-hotel shuttles, ferries, other cities to visit, as well as your sage advice on travel and transportation within Italy and Sicily were superb. Your personalized service made all the difference in the world. I can only imagine how much more difficult our trip planning would have been, had we had to rely solely on websites to navigate the diversity of choices we had to make for a successful trip.
Again, thank you, and know that we recommend you and your online service very highly to others.
Best regards,
Joseph & Dolores L.
Kristin,
I just wanted to write to thank you and Initaly.com for making our recent trip to Italy such a memorable one. Both my wife and I were extremely impressed with the quality of accommodations you were able to acquire for us and the attention to detail you and your co-workers gave to make our trip a success. Everything from booking the train to Venice to finding such a conveniently located apartment in Rome went off without a hitch. It is hard to say which property was our favourite – everyone of them had such unique qualities and were so well maintained, it's difficult to choose. We are truly appreciative of the great work you did for us.
Thanks again and we will be recommending you highly to our friends.
Bob G.
Hello,
Our tours of Imperial Rome and the Vatican were wonderful. The rental car we got in Rome was great too.
I was so glad I found your company because I don't think I could have planned our time in Rome without you. I will definitely be contacting you again because we go back to Italy about every 3 years. My family is from Calabria, specifically outside of Reggio Calabria so I will want to go there again in the future.
Mary Rose A.
Kristin,
I would recommend In Italy Online to anyone and everyone I know...Your services were great; quick responses, honest evaluations, and great follow up.
Happy New Year!
Warm regards,
Joan and Bill V.
Dear Jessica,
I have just returned home to Australia today after 3 wonderful weeks in Italy, one in Florence, one in Tuscany near Siena [arranged by my sister who lives in UK], the third in Venice with both my UK and Aussie sisters and then a final week in Hertfordshire, UK. Jet lag is alive and well after the long haul home, but cannot in any way daunt the great holiday. We were very happy with our one night's accommodation in Rome: easy to get to and close to station for trip to Florence. We were also very happy with Florence Residence. Thank you all so much for your online help and we will happily recommend your website to any friends or family planning to visit Italy. As a not so confident web user, I absolutely appreciated the help you gave via email and all the great info on your site. I hope I will get back to explore more of Italy and will be in touch when that time comes.
Kindest regards and sincere thanks,
Robyn S.
Dear Kristin,
Our trip to Italy was absolutely fantastic. All of the accommodations and transport/tour arrangements made through In Italy Online worked out perfectly, there was not a single glitch the entire two weeks. We also tried several of the restaurant recommendations included with our hotel information, and they were all wonderful. The centerpiece of our trip absolutely was the Food & Wine Lover's Southern Tuscany package at Palazzo Bandino, it was a great bit of relaxation in the midst of our visits to the hustle and bustle of Rome, Florence and Venice. If we were to make any change in our itinerary, it would have been to increase our time in Florence from one day to two, as we felt we just did not have enough time to get to know and see the city in one day. Venice turned out to be a wonderful surprise, as we had heard mixed reviews of it from friends and acquaintances who had visited there. We absolutely loved it however, it was probably our favorite city visited simply because it is so unique. We are urging all of our friends to go to Italy if they ever have the opportunity and to do their planning with In Italy Online.
Thanks for everything!
Diane & Preston J.
Everyone,
We had a fantastic time thanks to all of the efforts of the staff at In Italy Online.
The accommodations at Florence Ciompi, while spartan, were adequate and very centrally located. Walking to everywhere we wanted to go was always a pleasure. Our tour with Elisabetta was quite informative and she even asked our favorite Uffizi guitarist to play at her wedding.
The Lerici Seaside Hotel was great. Fourth floor views to the water and just far enough on the edge of town to make for a beautiful evening stroll to town for dinner. The hotel was clean and well maintained and everyone was very helpful. The fact that it is family owned and operated certainly helps. We took a day trip to Carrara to visit the marble mines where Leonardo selected his piece for David. Quite a process.
Palazzo Bandino in Tuscany was centrally located for day trips to all of the sites. We did take a trip to Deruta for majolica pottery. Watching the hand throwing and hand painting gave us a better appreciation for the pieces we purchased.
Campo de' Fiori in Rome was again right in the center of ancient Rome. Easy walking to everything and we visited many of the sights several times. We had plenty of time to sit, relax, and enjoy the scenes around us. Hassan, who oriented us at the apartment, left no stone unturned in describing everything about the apartment and the surrounding area. He was quite helpful, although we noticed there was no soap or paper towels after he left. Massimo gave us the Vatican tour with early entry to the Sistine Chapel. He was very knowledgeable and went into great detail. The early entry is the way to go as there were 500 people there when we passed through later on our way to St. Peter's. Eva, an archeology graduate, did a good job with the Colisseum and Forum tour.
The car rental, garmin rental, and phone rental went off without a hitch.
In the end, we had another wonderful trip to Italy. Friends can't believe that everything could be done online without talking to a single person. Modern technology, isn't it great. Now if someone can just do something about that long plane ride. Thanks again for the help. I will recommend you to anyone planning a trip to Italy.
Bob B.
Hi Kristin,
I'm finally writing to tell you about our fabulous trip! We were so pleased with your services and would highly recommend your website.
We began our trip in Tuscany and then made our way to Florence, Cinque Terre, Lake Como, and Venice. We stayed at Palazzo Bandino in Tuscany and enjoyed our little private cabin "Noce House". We especially loved our cooking class with Chef Luciano and Emanuela. Due to the daily rain we had and getting lost everyday in our rental car, we feel it might have been better for us to have stayed somewhere more central like Siena perhaps. We did have an amazing day when the sun finally peaked out and we drove to the Altesino winery in Montalcino. Our favourite restaurant was in Chiusi called "L'Osteria La Solita Zuppa". Absolutely fabulous! We enjoyed a half day at Terme Di Chianciano Spa. A perfect thing to do on a rainy day.
Our favourite spot was Cinque Terre. We stayed at Lerici Seaside Hotel right at the water. From there we boated, went by train, or walked to the different seaside towns. We had 2 amazing dinners not far from the hotel. One was at "Golfo Dei Poeti" and the other, "Straluna". We also loved a seaside restaurant in Portofino called "Delfino".
Thank you Kristin for always being there when we needed you. You were always ready with suggestions and information ( and directions !!!!).
Two very important lessons we learned were:
1) Have good directions and maps
2) Research some of the history and architecture before you begin your trip.
There was so much beauty that would be more meaningful if you did your homework. Thanks again Kristin and InItaly!
Sincerely,
Lori C.
Dear Kirill,
In Italy Online did a fantastic job. We go to Italy just about every year. This is the first time I was aware of your services. We simply had a fantastic time. I have been to Italy so many times that I could write and write about what I believe to be "hidden treasures." I will just say that the the apartment in Siena was perfect, absolutely perfect. My one suggestion to your readers: Drive the country roads in Italy; one must drive to really see the surroundings. Thank you for your efficient services.
Jim P.
Hi Kristin,
Last week we returned from an amazing trip in Italy. All the hotels, the food, and the locations were exceptional. Lerici Seaside Hotel was excellently located, allowing us to enjoy Italy away from the tourist crowd and at the same time explore the Ligurian coast. The Villa a San Gimignano was paradise! We experienced superb customer service at the Villa, which made our stay there much more comfortable. Marco was very friendly and made us feel right at home. I was so happy to follow your advice to stay for 4 nights at each site. We had enough time to sightsee and relax. Thanks so much for all your help, that made our vacation in Italy more pleasant and enjoyable.
Best regards,
Irena T.
Dear Kirill,
I wanted to thank you and the rest of the associates of In Italy Online for helping make our maiden voyage to Italy such a wonderful experience. I found the extensive information on the website to be of invaluable assistance, and your patient assistance with all my questions helped me feel much more secure in my planning.
We stayed at In Italy-recommended hotels exclusively during our stay, and found them to be consistently comfortable, with spacious rooms and bathrooms, generous breakfasts and pleasant staff. We appreciated the packet of information you supplied for each hotel, and when we took your restaurant suggestions, we had some of the best meals of our trip. (The restaurants in Chianti were particularly wonderful!)
Two of the highlights of our trip turned out to be the guided tours we took of Ancient and Baroque Rome with Eva, and of Pompeii with Elisa. Given the limited amount of time we had in each city, it was great to be able to see the sights without spending a huge portion of our day trying to figure out how to take public transportation from one location to another, and then waiting in entrance lines once we got to our destination. Furthermore, both guides were extremely knowledgeable and friendly, and willing to answer all our question - even those that had nothing to do with the tours we were on! We would also like to express our particular gratitude to Rosario, our driver from Sorrento to Pompeii, and on from there to Naples. We needed to have lunch in Naples between our Pompeii tour and catching the train from Napoli Centrale back up to Rome, and Elisa had recommended a favorite pizzeria close to the station. Rosario, concerned that two Americans with suitcases roaming the streets of Naples would be easy targets for pickpockets, took the trouble to rearrange his schedule so that he could drive us to the pizzeria, wait while we lunched, then take us to the train station from there. We very much appreciated his thoughtfulness and concern for our well-being, and we would be grateful if you could pass that on to him and/or his employer.
All in all, our trip was wonderful, and we give In Italy Online much of the credit for that. Now that we have gotten a taste of Italy, we already have ideas for two more in-depth itineraries to see more of our favorite areas, and visit the places we couldn't get to on our whirlwind visit. When the time comes, we will certainly be using your services again, and in the meantime, will be recommending you to anyone looking for a great Italian experience.
Grazie mille, e arrivederci!
With best regards,
Mark and Jill R.
Hi Kristin,
We had a wonderful time in Italy. Thank you so much for your help in planning our trip to Sicily. I had researched the island on and off for a year and simply felt I could not make the kind of decisions by myself that I needed to make. Using your guidance was the absolutely best way for me to plan our two week trip. It was a wonderful feeling as we went from one place to another that our destination would always be a special place. The hotels and villas we stayed in were so beautiful and always, always the people there were superb. I will always depend on your site for future travel to Italy.
Mary Beth H.
Dear Kristin,
You did it again---we liked our hotel in Rome and the lovely people there. Also our tour of Vatican and transfers all worked---which still surprises me.
Thanks for your help
Sandy K.
Kirill,
Just wanted to thank you and the rest of the staff at In Italy for arranging a very pleasant vacation for my wife and me earlier this month. All of the hotels offered clean rooms, good beds, and very helpful people at the front desk. The hotels in Como and Florence were particularly exceptional, and we can't thank you enough for the assistance that you gave. I've already recommended you to some friends and will do so anytime anyone I know is looking for truly expert advice. If Italy has a temporary shortage of wine, gelato, or seafood, I can assure you that we had nothing to do with it.
Thanks,
Jon R.
Ciao to everyone at In Italy,
Please know how much my husband and I appreciate Kirill's expertise and his patience with us as we peppered him with questions. He would get back to us very quickly and has infinite knowledge of Italy. He also provided great suggestions and definitely cares about making sure we get the most out of our trip. As you know, I used you before to book our first trip to Italy and it was beyond wonderful, to say the least. We are thrilled with our itinerary and look forward to booking more activities.
Kindly,
Michelle B.
Hi Kristin,
First of all, thank you so much for all the assistance your staff gave me in preparing for my trip. I wouldn't have had a clue what to do or how to plan without your help. In particular, I would like to thank Julie for all her helpful advice. As for any comments, well the trip was amazing - a once in a lifetime experience. The only difficult part was trying to find our way around when driving. It was quite challenging and despite my best efforts, I still wasn't prepared. Not sure I'd do that part again. Thanks again for all your help. I wish you continued success.
Sincerely,
Karen K.
Greetings,
We have just returned from our trip to Italy, we had a wonderful time and we much appreciate all your help and advice. The locations in Venice, Milano and the Tuscany/Umbria region were wonderful. We were very lucky because the weather was just perfect, we rented a car in Florence and used a GPS device to navigate through Italy and it was a life-saver, we recommend that anyone who plans to drive in Italy either bring one along or rent one. The instructions you gave us with our Hotel Vouchers were extremely helpful, travel by train from Venice to Milan and then to Florence was a wonderful experience. The time spent in the Tuscany/Umbria region will forever be one of our fondest travel memories, your suggestions were spot on! Thank you for all your help and advise, we hope to return to Bella Italia in the future...we'll be in touch.
Frederick & Irene B.
Dear Kirill,
This was the second trip to Italy where I used your web site for hotel, car, and museum reservations. The trip was free of concern about where we were going to stay or if we would be getting into a museum we really wanted to visit with having made the arrangements in advance. Your web site certainly made the trip easier and I will most certainly be using your site again to plan our next trip.
Thanks so much for your help!
Carol V.
Dear Kristin,
Our trip to Italy was the best trip I have ever taken. This is in large measure to working with In Italy. Everything we scheduled through In Italy was excellent and made our trip much more fun. I would recommend your organization to anyone who might be going to Italy.
Cheryl A.
Dear Kirill,
We were a party of six. We booked our accommodations through In Italy Online. In Rome, we stayed at Rome Garden Apartment. In Positano we stayed at Positano Cliffside. These accommodations exceeded our expectations. We are completely satisfied with the services provided by In Italy Online. All information passed to us before the trip was extremely accurate. In Italy Online was thoroughly accommodating to our needs and readily responded to all of our inquiries before our departure. Most of all I found In Italy Online to be totally reliable. I could not find one single thing to complain about their support.
Sincerely,
Robert G. M.
To Kristin,
I would like to thank all the staff involved in our transfers that you arranged. The drivers and particularly the guides provided were very pleasant and informative. They were always early to pick us up and made our journeys with them a very pleasant experience.
We will have no hesitation in recommending your services to all our friends. Thanks again for helping to make our time in Italy a pleasurable and memorable experience.
Ken B. and all our travel crew
Dear Kirill,
What a marvelous company you are! We found our stay in Florence to be quite enjoyable and the apartment to be as we expected it from your site. You contacted us with our information ahead of time and now are seeking our input. Bravo!
I say this, because unfortunately we rented an apartment in Rome from a company called Rental-in-Rome, which turned out to be a disaster. They were as bad as you were good. I shall be happy to recommend your services in the future.
Mike R.
Dear Julie,
I wanted to thank you for all your help with my trip to Italy. I had a wonderful time, and both hotels that your reserved for me were super clean and the staff helpful and very friendly. Thank you again, I am passing on your website to everyone I know who is planning a trip to Italy.
All best,
Asya P.
Hi Jessica,
All of our tours were wonderful, as well, and more than we ever expected. Eva in Rome, Elena in Venice and Valentina in Florence were charming, lovely women who were experienced, knowledgeable and truly committed to our enjoyment. I cannot say enough about the quality of service these wonderful women provided to us. When booking through the Internet, one takes a big chance. I want to thank you for being honest, forthright and totally accommodating to all of our needs. Your agency is a credit to all of you and you should take great pride in the service you provide. I will recommend you to all of my friends and when we go back to Italy for our 3rd time, I will once again be calling upon you to help me plan our trip.
Con ringraziamento più profondo,
Jane M.
Dear Julie,
I would like to thank you for all your help in planning our trip. Of course we were a little uncertain as to what to expect booking on line, but to our surprise everything went really well. When we arrived at the airport, the transportation you provided was there waiting for us which took us right to our apartment. The apartment was in a great location. The tour we booked through you was great they picked us up on time and showed us everything. I really want to thank you, so much you made our trip easy and hassle free.
Karen M.
Dear Jessica,
I just returned from a wonderful trip to Italy which can be contributed greatly to the help and the services that I obtained from inItaly.com. Every service that you offered from the Car, Cell Phone, Gps to the fabulous guided tours in Florence by Elizabeth and in Rome by Joanna was outstanding. I thank you for all of your help and will definitely tell all of my friends that they cannot go to Italy without inItaly.com. Please keep me updated on your services for use on future trips. Thanks again to all the help that I received from the entire staff of inItaly.com
Joe A.
Dear Julie,
I wanted to let you know that we had a wonderful time in Italy!!! I especially wanted to thank all of our tour guides, Elena and Elisabetta in Venice, Maurizio in Florence, Stefano and Michael in Rome, and Costantino and Julianna and our driver Miguel in Naples. Everyone was so nice and extremely informative. We learned so much from all of them. We loved the fact that it was only the 4 of us on each tour. Even my kids (21 and 17) enjoyed all the facts we learned as well as the little bits of gossip here and there. It was totally enjoyable to have just educated and interesting guides. I doubt we would have had such a good time without them.
Thank you all for your help. I have and will continue to recommend your website to anyone I know who is thinking of going to Italy.
Donna T.
Dear Kristin,
We cannot say enough about our trip to Italy. It was fabulous beyond our expectations. Every plan, every appointment, every hotel --perfect. We did not have one "hitch". Antico Palazzo di Roma was in a perfect location. The staff was very accommodating and friendly. Hotel Ca'D'Oro was situated on a blissfully quiet street so we could sleep at the end of our long days touring. And Palazzo Bandino was heaven. The host and hostess felt like our friends. The food was unbelievable and the itinerary was such fun. We were driven to several beautiful little towns and promptly picked up at the end of the day. We truly felt like we were family. We also had a personal tour of the Vatican and of Venice. Our guides, Barbara for the Vatican, and Elena in Venice were extremely knowledgable and professional. We learned so much and were able to get information we would have missed otherwise.We hope to return to Italy in the future and we will certainly use your services again. Thank you for your excellent service and for caring about providing your clients with a memorable trip they will never forget.
Best wishes,
Jim and Judi B.
Thanks for the site Kristin,
I printed out most of the information on the Ravenna mosaics (20 pages or so) and referred to them while I was in the churches and other buildings - thanks for the excellent art history guide!
Dear Kirill,
We had a wonderful time. Your website was most helpful. We enjoyed all our lodgings. It was delightful to experience the "off-season" as the only tourists at some amazing places. The unseasonable weather surprised us with sunny skies and comfortable out-of-doors. The vouchers worked very well and the hosts at each location were friendly and helpful. The reservations at the museums in Florence worked like clockwork, though with so few visitors, we probably did not need them. Thanks for your help. We are recommending your website without reservation.
Nancy R. B.
Dear Kristin,
We had a wonderful trip – our only complications were in the area of air travel. The hotel in Rome was lovely, nice location, nice people and nice breakfast. Definitely a winner. The Hotel Abbazia was in a super location and beautiful and quiet – except for the bells of the church on Easter morning which were lovely. The room was fabulous, the staff was extremely helpful and breakfast was great. We also attended church Easter morning at the church that is joined with the Hotel – a beautiful church and a great memory of our trip. All in all, your recommendations were excellent and we enjoyed the accommodations very much. After our last trip to Europe we appreciated that you confirmed the reservations with the hotels, they expected us and there were no problems with our reservations. We booked our train tickets through the rail company you linked to and they were very helpful and everything worked perfectly. You were very helpful throughout the entire process and we would definitely recommend you and your services. Thanks for your help in making our trip a great success. I would highly recommend the boat trip from Sorrento to Amalfi – much better than driving it. Our best gelato was at Vivoli's in Florence. The Bargello museum was a cool place that most folks don't seem to visit.
Grazie and Buon giorno!
Daryl G.
Dear Jessica,
We had a wonderful trip to Italy! Our guides and drivers were exceptional. It was fun to start our tour w/ Teresa in Rome, an American, after all, yet one who is totally comfortable with the Italian language and very knowledgeable of the sites of the city. My sisters, mom and I enjoyed hearing her story of going to Florence to study and never leaving. She was also very organized -- there was so much to do, so she kept us moving and we got it all in. The trip from Rome to Florence via Orvieto with Peter and Marco was exceptional. They were kind enough to start our journey by stopping at Trevi Fountain, which we missed the day before. It was a beautiful morning in Rome and starting our trip there got it off to a great start. By the way, from Wed on the weather, too, was exceptional -- thanks for ordering it! It made the journey north that much more beautiful, and the stop in Sinalunga at Amarosa is a wonderful add-on. The journey, the scenery, the lunch, the wine -- they were all great! And, Lucia in Florence was a delight. She, too, is very knowledgeable, and as we were beginning to feel the effects of being on the go since we landed, she worked with us and didn't seem to mind when members of our group needed to rest. One could truly spend a day in each museum, but doing it in a few hours worked for us.
As you can probably tell, I was very pleased with my experience with In Italy Online. The arrangements I had made with you folks went so smoothly, making our trip such a pleasure. I would highly recommend your website to anyone traveling to Italy and will use it again for my next trip.
Many thanks.
Ciao,
Katy F.
Julie,
We just returned to the US last night. I must tell you, every hotel we booked through InItaly.com was wonderful. We were very impressed with the service, cleanliness and staff at each hotel, and would certainly recommend them to our friends. The pictures on your website were accurate and not at all misleading. Thanks to you and the rest of InItaly.com's staff for all your help!!
Patricia R.
Dear Kristin,
Our trip couldn't have been more perfect. (Except for the fact that we missed a whole day in Rome because of flight delays). Our In Italy shuttle service was there for us even though we arrived in Rome 12 hours late! Dennis was a wonderful guide and kept my husband and me intrigued with the history of Rome. Elisabetta was the perfect guide for explaining the art and history of Florence. Her energy and passion were captivating. It was as if both tours were designed especially for us…hidden treasures included. (I'll elaborate more when I have more time.)
Thank you for all of your help in planning our trip.
Karen and Ted B.
Jessica:
First of all without "In Italy's" help we would not have had quite the vacation we had! Your suggestions were right on and your input invaluable! We started out in Naples because I lived there from 1955-1958, while my father was in the service. So I had to go back. We walked into our hotel room and I looked out at the bay of Naples and said, "That apartment building right below us is where we lived!" It was amazing. We took two of your tours while there and they were fantastic. Lara and the driver Gennaro took us to the Amalfi Coast for the day. It was a great day and the guide was so informative. The second day we went with Elissa on a walk through Pompeii and the city of Naples. She was even more informative then the first guide.
We left Naples and caught the train to Firenze. The trains were a wonderful way to travel through Italy. You feel safe and going first class was not expensive and they were much cleaner then otherwise. Florence was also a big dirty, noisy city but full of wonderful things! We had Maurizio for a tour of the Chianti region and he did a great job. I blame him for my husbanding drinking too much vino and sending home cases of wine! Elisabetta knew Florence inside out and gave us a walking tour of the city. We really enjoyed Chianti Vistas though it was very simply furnished. We got very involved in their grape picking and wine making. It was wonderful. The old signora Luisa at Chianti Vistas gave us a tour of the 500 year old villa. She could speak no English but I was able to understand and translate most of what she told us. The family hasn't lived in the villa for about 50 years but it is still furnished (much of it is original very old furniture) and the bathrooms and kitchen have been updated. It is only occupied by "rich" Americans who rent the whole villa. The location of Chianti Vistas is so nice. It's very quiet and in the middle of the wine region but not far at all from Florence. The only thing we had a little difficulty with was the checking in and checking out. No one seemed to ever be around, maybe because this is the beginning of the off season. We finally tracked down the owner's wife when we came in and she kindly helped us but we could see she was not used to doing it. When we left we wanted to pay money for two loads of clothes that we had washed but could find no one so we left the money on their doorstep! We got to know the winemakers well! The food in their beautifully decorated restaurant was fantastic.
Carole S.
Just a note to let you know we used your site to make three reservations when in Italy. One was for a full day tour of Rome, one for tickets to the accademia in Florence and one for an airport transfer in Florence. Thank goodness we booked these through you. Your services were reliable and made our trip more enjoyable knowing we would be picked up and wouldn't have to stand in lines for admission to museums etc. Thank you and we will use your services again. You do what you say you will.
Dear Kirill,
I just wanted to say thanks very much for all your help in arranging the tours and hotel transfers from Rome. My wife and I have been to Italy so many times, but this time was a bit different. All the services we booked through you were extremely helpful and made our trip much more enjoyable.
The private van pick up we booked through you was very good. The driver was incredible. On the way from the airport in Rome to our hotel, he gave us an abbreviated car ride through Rome, pointing out the great monuments and landmarks. As I mentioned earlier, my wife and I have been to Italy so many times, and will continue to do so, however, we had both our mothers with us, therefore, this was a little special. They had never been there before. Our driver and the service worked out well. He was a little late, due to traffic, so he wanted to make it up to us by showing us around a little.
Our private escorted tour of the Vatican and Rome with our own driver was incredible. Our guide's name was Peter. He has been in Rome for about 20 years, so needless to say, he knew every corner of the city. He took us to a great trattoria for lunch, and then resumed our escorted tour. His car was spacious and well equipped. I would recommend him and his group in a heart beat.
Finally, our three-hour walking tour of Naples was fantastic! I recommend this tour to any traveller interested in seeing Naples. After seeing Naples, my mom commented, that there would be no Italy without Napoli. It was an adventure to say the least. Naples is fantastic and so over criticized!!! Our two guides, Gennaro and Andrea, were prompt, courteous and typically Neapolitan. They were proud of their city, and, quite frankly, I don't blame them.
Again, I thank you all at In Italy Online, and will definitely take advantage of your services in the near future.
Sincerely,
Peter R.
Dear Kristin,
We could not have been happier with the villas or hotels that were booked for this trip. In every location, the desk managers were very helpful, spoke excellent English, and were extremely helpful in directing us toward our visit's goals. They were all very nice people. Each location was uniquely different, excellent service, very clean, and all had a delightful environment.
Your service is the best. I don't think we could have gotten the charm and value by using a travel agent. We will tell all our friends.
One suggestion: more detailed maps with the written directions.
Thanks again for making this a great trip!!
David
Dear Jessica,
I am just starting to plan the first trip that my husband and I will take to Italy. I found your website via the web. Yours will the ONLY site I use to plan ahead. Thank you so much for help the foreigners to not feel so stupid and to help us find the local Italy that we want to truly see.
Thanks!
Cindy J
Dear Julie,
Thank you for such a website! I have used it since 1999 - my husband's and my first trip to Italy -- we have visited every year since then! It is so rich and there is always something new.
Regards,
Janet M.
Dear Kirill,
Bob and I want to thank all of the staff who help us book our hotels and Vatican tour!!!
Each and every hotel was a wonderful experience...and each one was totally different as we had hoped.
In addition, we were extremely pleased with the personal tour of the Vatican. Our guide, Erica, was both delightful and most knowledgeable. She made the experience one which we will remember for a lifetime.
Thanks, once again, to all at "In Italy Online". There was not one "hitch" in our bookings through your service.
Sincerely,
Mary S.
Dear Julie,
Just quickly. IT WAS PERFECT...ABSOLUTELY PERFECT. And I will be happy
to give you all the details.... I will write when I have more time and I'm not jet lagged!
Stephanie P.
Dear Kirill,
Bottom line was that the arrangements were impeccable. Cars, hotels were all ready and available. Great work. One by one: Abbazia in Venice was charming, small, and quiet. The desk folks were very friendly and helpful. Breakfast was great. Nice location for us as we got off the train and had a 5 minute walk. Medieval Castle in Umbria was very unique....staying in a castle, eating with the owners, meeting other travelers. Food was great and plentiful. Castle was very quiet and comfortable. Leopoldo.... a wonderful surprise in Tuscany. Big room, nice shower, great views on the terrace for breakfast, wonderful beds, quiet, terrific location to see Siena, San Gimignano, others. Very nice people throughout the hotel. We experimented with non-chain hotels and made the experience more rewarding because we did. Now, about driving in Rome.......
Ron H.
Dear Julie,
I just felt compelled to let you know how much you made my trip to Italy simple. As this trip was the first overseas for me and my husband, we were a little apprehensive. Through your website, we were able to book accommodations that were outstanding with no trouble! We were also able to find out so many ideas for things to do in Italy, we were delighted! I just felt like I should let you know that we appreciated you and your website!
Shelley C.
Dear Julie,
This is the second time I have used the services of In Italy and I know I sound like an advertisement but my wife and I have been more than pleased with everything that we have done with them. When, not if, we go back we will use their services again. Back to the real world for another year.
Alfred C. Y.
Kirill,
I just got back from Italy, and I wanted to compliment you/your office on how well the pre-confirmed reservations were for both the Uffizi and Accademia. We walked in, they punched the number into their computer, and handed us our tickets. WOW! We were so impressed on how well it worked. No long lines or hours of waiting. Thanks so much! I will recommend your service to everyone I know who is traveling to Italy.
Ciao,
Marcia K.